Imya Adams
Bakersfield,CA
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Target
Perris
11.2023 - 08.2024
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Monitored temperature and humidity levels in the warehouse environment.
- Provided assistance in loading and unloading containers from ships and trains.
- Managed hazardous waste removal operations per government regulations.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assisted customers with product selection inquiries when needed.
- Processed returns of defective merchandise as required.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
Call Center Representative
Verizon Wireless
Perris, CA
08.2022 - 09.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Security Officer
Securitas Security Services
Perris, CA
02.2019 - 06.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
Education
high school diploma -
Innovation High School
Skills
- Warehouse Operations
- Inventory Tracking
- Staff Management
- Emergency Management
- Arrest procedures
- Document Management
- Identification verification
- Customer Service
- Data Entry
- Complaint resolution
- Payment Processing
- Sales closing
Additional Information
I have 3 years of PCA experience. My passion is to help people who can no longer help themselves. I have worked with other companies and also personal family members. I have assisted in wound care, memory care, and daily needs. My plan is to continue my education in the medical field as a traveling registered nurse. This position is a perfect match with my abilities and experience.
Contactprofile - Skills
- Patient care /safety
- Companionship
- Documentation experience
Timeline
Warehouse Worker
Target
11.2023 - 08.2024
Call Center Representative
Verizon Wireless
08.2022 - 09.2023
Security Officer
Securitas Security Services
02.2019 - 06.2021
high school diploma -
Innovation High School