Summary
Overview
Work History
Education
Skills
Timeline
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Ina Gbadebo

Irving,TX

Summary

Hardworking care specialist with talent for resolving all customer issues. I am organized, effective and always punctual with any challenge I receive. I bring top notch oral and written communication, active listening and analytical problem-solving skills.

Overview

9
9
years of professional experience

Work History

Merchant Care Specialist

American First Finance
09.2019 - Current
  • leverage customer and merchant expertise to serve as voice of customer and facilitate dispute resolution.
  • Assist merchants with questions regarding the merchant portal, troubleshooting, application assistance, rendering decisions, and anything else related to the support of our merchants during the finalization of the sale via telephone or chat support
  • Polite, professional and courteous communication skills
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

Loan Document Specialist

Bank Of New York Mellon Corp
02.2017 - 02.2019
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.

Cashier

Taco Bell
04.2015 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.

Education

Associate of Science -

Mountain View College
Dallas, TX

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
06.2016

Skills

  • Time management
  • Customer service
  • Critical thinking
  • Problem Solving skills
  • Typing skills
  • Microsoft skills

Timeline

Merchant Care Specialist

American First Finance
09.2019 - Current

Loan Document Specialist

Bank Of New York Mellon Corp
02.2017 - 02.2019

Cashier

Taco Bell
04.2015 - 08.2018

Associate of Science -

Mountain View College

High School Diploma -

Grand Prairie High School

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Ina Gbadebo