Ashleigh Oden
Mckinney,Texas
Summary
Dedicated and detail-oriented professional with a strong background in client onboarding, data management, and customer support within the education software industry. Expertise in guiding clients through seamless software adoption, ensuring merchant compliance, and consistently delivering exceptional customer experiences. Leverages experience as a former educator to enhance communication, problem-solving, and collaboration skills, demonstrating a proven ability to adapt swiftly to new challenges, manage processes efficiently, and cultivate enduring relationships with clients. Committed to driving success through innovative solutions and a client-centric approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Onboarding Specialist & Merchant Specialist
ChildPilot – Education Software Company
Allen, TX
08.2024 - Current
- Led client onboarding process to facilitate seamless software implementation.
- Enter and manage client data with precision to support seamless transitions.
- Set up merchant accounts, process documentation, and ensure compliance with regulations.
- Deliver high-quality customer support, answering client questions and resolving issues.
- Collaborate cross-functionally to improve onboarding workflows and customer satisfaction.
- Maintain detailed progress tracking and documentation for all clients.
- Monitored compliance with onboarding regulations and standards, ensuring all documentation was accurate and complete.
- Put together employee files and collected required digital or physical information to meet requirements.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
1st Grade Teacher
Mckillop Elementary
Melissa, Texas
12.2023 - 08.2024
- Developed and implemented engaging lesson plans tailored to diverse learning needs.
- Established and maintained a positive and inclusive classroom environment.
- Utilized innovative teaching methods, including technology integration, to enhance learning.
- Provided personalized support and feedback to students to foster academic growth.
- Implemented effective behavior management strategies to maintain a structured classroom environment.
- Designed and administered assessments to monitor student progress and inform instruction.
- Actively engaged in professional development to enhance teaching skills and stay current with educational trends.
- Collaborated with colleagues and communicated effectively with parents to support student success.
- Demonstrated proficiency in utilizing educational technology tools to enhance instruction and student engagement.
Education
Texas A&M University - Early Childhood Education EC-6
Texas A&M University
12.2023
Skills
- Documentation and recordkeeping
- Employee relations
- Procedure compliance
- Relationship building
- Customer service
- Attention to detail
- Data entry skills
- Collaboration
- Time Management
- Creative and graphic design
- Technology Integration
- Classroom Management
- Lesson Planning
- Differentiation
- Communication
- Problem solving
Certification
- The Science of Teaching Reading (STR)
Timeline
Onboarding Specialist & Merchant Specialist
ChildPilot – Education Software Company
08.2024 - Current
1st Grade Teacher
Mckillop Elementary
12.2023 - 08.2024
Texas A&M University - Early Childhood Education EC-6
Texas A&M University