Summary

Overview

Work History

Education

Skills

Extracurricular Activities

Languages

Timeline

Ina Maye Quiambao

Milpitas,CA

Summary

Proactive and detail-oriented professional with a positive, collaborative approach, eager to contribute to organizational success through accurate administrative support, excellent customer service, and a commitment to continuous learning and professional growth.

Overview

years of professional experience

Work History

Hostess/Food Runner

Din Tai Fung

San Jose, CA

04.2023 - Current

Managed guest flow using digital queue systems to optimize efficiency.
Coordinated with team members to ensure smooth operations and exceptional customer service.
Performed opening/closing duties, maintained cleanliness and organization of service stations, and prepared orders.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Assisted in training new host staff on customer service standards and procedures.
Resolved guest inquiries and concerns with professionalism and courtesy.

Medical Patient Representative

Hers BCF

Fremont, CA

04.2025 - 07.2025

Reviewed and managed daily emails and voicemails, notifying staff as necessary to maintain efficient operations.
Collected and updated patient personal, financial, and insurance data, while maintaining confidentiality under HIPAA.
Scheduled appointments and processed insurance and prescription authorizations through phone and online systems.
Managed electronic health records (EHR), and ensured accuracy in patient intake forms and documentation.
Handled sensitive patient communications, including emergency notifications to family and caregivers.
Delivered high-quality service by addressing inquiries and coordinating with staff to resolve issues.
Collect necessary co-payments and service fees when warranted.
Managed phone interactions in accordance with company protocols, fostering effective communication.
Contribute to and develop a transparent and professional relationship with colleagues to achieve organizational goals.

Office Specialist II - Unclassified

Community Disaster Service Worker

Mountain View, California

09.2022 - 02.2023

Answer simple inquiries from the public regarding the location, procedures, policies, and functions and services of departments.
Helps determine if a request falls under the jurisdiction of the relevant department, and applies professional judgment when disclosing information to the public; can plan staff and client meetings, or appointments.
Compiled/Provided/Reviewed documents, handouts, reports, and other written items for public receiving COVID vaccinations
Obtain fundamental personal, financial, medical, and social information from applicants, patients, and clients; distribute forms, explain instructions, and assist in form completion.
Register patients for vaccination, check computer output and input for accuracy, and examine rejected entries for mistakes to be found and fixed.
Operates a variety of general office equipment, and carries out basic equipment maintenance and troubleshooting.
Directed foot traffic for public receiving COVID vaccinations.
Assisted in post-vaccination observation for public safety, making sure that patients are fine, and assisting in any medical emergency under the supervision of a nurse.
Collaborated with team members to refine operational processes and workflows.

Education

SVCTE Sports Medicine and Kinesiology -

SVCTE

San Jose, CA

05.2020

De Anza Community College - Kinesiology To Public Health

De Anza College

Cupertino, CA