Inam Ullah
Kubikvägen 11c,Stockholm
Summary
Experienced with managing application support operations to ensure optimal software performance. Utilizes technical troubleshooting and team leadership to address and resolve issues efficiently. Strong understanding of system administration and client satisfaction through effective communication and support.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Application Support Manager
Telia Sonera
10.2018 - 09.2024
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
- Automation of Telia's IAM with BMC ITSM for over 3000 users in Java language.
- Development of new procedures for 5G rollout in Telia's ticket system for Towers across Scandinavian and Baltic states.
- Identification of CI integration issue between Nokia Denmark and Sweden and proposed a solution.
- Anonymization of data once GDPR retention period is reached.
- Archival of data as per Telia's data policy.
- Cutting budget for B2B by in housing part of development.
- Identification of CI integration issue between Nokia Denmark and Sweden and proposed a solution
Java Developer
Eglobe IT Solution
03.2017 - 09.2018
- Ensured seamless integration of Java-based applications with databases, APIs, and other systems.
- Reviewed code and debugged errors to improve performance.
- Troubleshot complex issues within existing software applications, identifying root causes and implementing effective solutions.
- Enhanced application performance by optimizing Java code and implementing efficient algorithms.
Backend Developer
SpiralClick Web Technologies
03.2012 - 06.2015
- Built flexible, reusable code and libraries for future use.
- Built APIs and data clients to consume APIs.
- Managed efficient SQL queries and data transport.
Network Administrator
International Rescue Committee, IRC
04.2002 - 06.2007
- Reduced downtime with proactive identification and resolution of IT issues.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Installing network and computer systems.
- Diagnosing and fixing problems
Education
Master of Science - IT Management
Jönköping International Business School
Jönköping, Sweden06-2018
Bachelor of Science - Computer Science
University of Peshawar
Peshawar, Pakistan07-2003
Skills
- System architect: Integration & REST APIs for legacy systems
- Automation of non-integrated system with Java
- Customer support (Incident Management)
- CRM Support specialist
- Incident triage & prioritization for Agile dev plan
- Data Analyst of new Business Requirement
- ITIL Problem-solving & customer-service
- CMDB data model & structure of CIs
- BMC Remedy administration
- GDPR & Data archival
- DevOPs: upgrade OS/APIs; ensure version control across live & lower platforms
- Wiki maintenance in Confluence
- Follow Jira stories & tasks
Certification
1. Oracle Certified Associate, Java SE 8 Programmer (1Z0-808)
2. TM Forum Digital Business Ecosystems Foundation Certified
3. TM Forum Application Framework Fundamentals Certified
4. TM Forum Transition to Virtualized Networks Certified
5. TM Forum Digital Maturity & Transformation Certified
6. TM Forum AI in Telecoms Overview Certified
7. TM Forum Virtualized Networks Certified
Inprogress Kubernetes Application Developer (CKAD)Languages
English
Professional Working
Swedish
Elementary
Urdu
Professional Working
Pashto
Native or Bilingual
Tools & Technologies
ITSM: BMC import, User and Developer Studio
Public-key cryptography using SSL/TLS Certificate
Virtualization of microservices using Docker & Kubernetes
Code repositories: Bitbucket & Git
Databases: MSSQL, Postgresql
IAM: Oracle management solution
Web-Client:- css, html, ajax, json, javascript
Web-Server: Tomcat,Wildly,Nginx
CI/CD Pipeline: Jenkins, Github actions
SSH-Server/Client
VM: Hyperv, VirtualBox
OS: Windows, Ubuntu
Oracle Java 8 & TestNG
Timeline
Application Support Manager
Telia Sonera
10.2018 - 09.2024
Java Developer
Eglobe IT Solution
03.2017 - 09.2018
Backend Developer
SpiralClick Web Technologies
03.2012 - 06.2015
Network Administrator
International Rescue Committee, IRC
04.2002 - 06.2007
1. Oracle Certified Associate, Java SE 8 Programmer (1Z0-808)
2. TM Forum Digital Business Ecosystems Foundation Certified
3. TM Forum Application Framework Fundamentals Certified
4. TM Forum Transition to Virtualized Networks Certified
5. TM Forum Digital Maturity & Transformation Certified
6. TM Forum AI in Telecoms Overview Certified
7. TM Forum Virtualized Networks Certified
Inprogress Kubernetes Application Developer (CKAD)Master of Science - IT Management
Jönköping International Business School
Bachelor of Science - Computer Science
University of Peshawar
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