Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ina Marie Sese

Las Vegas,NV

Summary

Results-driven individual known for strong leadership and compliance management skills. Experienced in training employees and enhancing operational procedures to drive team success and improve service quality.

Overview

4
4
years of professional experience

Work History

Team Leader

Geathers Enterprises
Charlotte, North Carolina
05.2025 - 02.2026
  • Monitored team performance and provided constructive feedback regularly.
  • Assigned and monitored daily tasks for team members.
  • Implemented motivation strategies to encourage team goal achievement.
  • Fostered a positive work environment through team-building activities and open communication.
  • Trained new employees on operational procedures and safety protocols.
  • Ensured compliance with company policies and regulations.
  • Provided technical support for operational tasks to ensure smooth workflow.

Cashier

7 Eleven Franchise
Huntersville, North Carolina
06.2024 - 05.2025
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers with product inquiries and provided excellent service.
  • Handled customer complaints with professionalism and empathy to resolve issues.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained cleanliness and organization of checkout area and store front.
  • Stocked shelves and organized merchandise to enhance shopping experience.

Customer Service Representative IV

Majorel
Angeles , Pampanga
07.2022 - 10.2023
  • Provided timely solutions to customer complaints and escalated issues when necessary.
  • Managed customer escalations to ensure compliance with company policies.
  • Coordinated interdepartmental communication to efficiently resolve complex customer issues.
  • Collaborated with team members to promptly address customer needs, enhancing overall satisfaction.
  • Monitored customer feedback and recommended improvements that elevated service quality.
  • Assisted in creating standard operating procedures for handling customer complaints and escalations.
  • Facilitated meetings to discuss escalation cases and develop resolution strategies.

Education

Associate of Science - Medical Technology

Holy Angel University
Pampanga, Philippines

Skills

  • Employee training
  • Performance monitoring
  • Compliance management
  • Process improvement
  • Customer service
  • Complex problem solving
  • Sales coordination
  • Operational support
  • Work Planning and Prioritization
  • Team building
  • Teamwork and collaboration
  • Leadership
  • Attention to detail
  • Quality improvement
  • Financial oversight

Timeline

Team Leader

Geathers Enterprises
05.2025 - 02.2026

Cashier

7 Eleven Franchise
06.2024 - 05.2025

Customer Service Representative IV

Majorel
07.2022 - 10.2023

Associate of Science - Medical Technology

Holy Angel University
Ina Marie Sese