Results-driven individual known for strong leadership and compliance management skills. Experienced in training employees and enhancing operational procedures to drive team success and improve service quality.
Overview
4
4
years of professional experience
Work History
Team Leader
Geathers Enterprises
Charlotte, North Carolina
05.2025 - 02.2026
Monitored team performance and provided constructive feedback regularly.
Assigned and monitored daily tasks for team members.
Implemented motivation strategies to encourage team goal achievement.
Fostered a positive work environment through team-building activities and open communication.
Trained new employees on operational procedures and safety protocols.
Ensured compliance with company policies and regulations.
Provided technical support for operational tasks to ensure smooth workflow.
Cashier
7 Eleven Franchise
Huntersville, North Carolina
06.2024 - 05.2025
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assisted customers with product inquiries and provided excellent service.
Handled customer complaints with professionalism and empathy to resolve issues.
Delivered high level of customer service to patrons using active listening and engagement skills.
Maintained cleanliness and organization of checkout area and store front.
Stocked shelves and organized merchandise to enhance shopping experience.
Customer Service Representative IV
Majorel
Angeles , Pampanga
07.2022 - 10.2023
Provided timely solutions to customer complaints and escalated issues when necessary.
Managed customer escalations to ensure compliance with company policies.
Coordinated interdepartmental communication to efficiently resolve complex customer issues.
Collaborated with team members to promptly address customer needs, enhancing overall satisfaction.
Monitored customer feedback and recommended improvements that elevated service quality.
Assisted in creating standard operating procedures for handling customer complaints and escalations.
Facilitated meetings to discuss escalation cases and develop resolution strategies.