Inara Starks

Knowledge of Publix culture, history, and philosophy

Knowledge of Publix policies

Knowledge of external and internal product information

Basic knowledge and understanding of Microsoft Office software and Internet usage

Ability to be customer focused

Excellent verbal and written communication skills

Conflict resolution skills

Ability to multi-task

Professional telephone etiquette and empathetic listening skills

Ability to work independently and take initiative to complete tasks

Ability to respond to customers with high degree of discretion

Obvious enthusiasm, initiative and pride in work

Preform money services through Western Union as well as other money transactions such as check cashing, bill pay, money orders, money transfers.

Greet and serve guests that arrive, help seat them, and provide menus. Assist guests with making food choices and take their orders to the kitchen staff. Deliver food to the guest’s table when it’s ready and make sure that guests have a quality dining experience through the whole process.

Assist managers and owners. When managers aren’t available, it is the responsibility of the lead server to resolve any customer issues. Lead servers are also sometimes responsible for balancing the cash register at the beginning and end of a shift.

Train new employees. The lead server is often responsible for training new servers in the standard operating procedures of the establishment and the unique style of the restaurant. This includes establishing sanitation and safety expectations. The lead server uses their knowledge of the menu and bar list to help new staff with any questions about dishes and describing them to guests.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Recommend, select, and help locate or obtain merchandise based on customer

needs and desires.

Answer questions regarding the store and its merchandise.

Direct and supervise employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers.

Greet customers and ascertain what each customer wants or needs.