Inayah Alam

• Assisted in taking dental radiographs (X-rays) for adult and pediatric patients using both traditional sensors and a Nomad handheld device.
• Supported digital impression capture with the iTero intraoral scanner for restorative and orthodontic procedures.
• Sterilized instruments and maintained strict infection control protocols while efficiently turning over operatories between patients.
• Assisted with periodontal charting, documenting pocket depths, recession, bleeding points, and mobility.
• Prepared operatories and dental trays according to procedural needs, including restorative, hygiene, and emergency visits.
• Helped with chairside assistance during restorative procedures, such as composite fillings, sealants, and crown preparations.

• Maintain accurate occupancy records using SPIRE and record customer interactions using the department database.
• Distribute and collect keys and temporary access cards. Maintain accurate records for keys and access cards during shift. Implement procedures for lost or stolen keys/cards.
• Perform audits of keys and temporary access cards.
• Assist students with maintenance requests.
• Log and distribute packages to residents and update package log accordingly.
• Collect, log and secure lost and found items according to protocol.

• Gathered medical information, dental health history and vitals from patients.
• Answered and managed incoming calls and emails.
• Helped prepare treatment plans for patient approval, including cost estimates, and payment arrangements.
• Scheduled appointments.
• Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
• Took customer payments and billed insurance companies for remaining balance.

- Performed uploads, cost checks, and verification for products in seasonal shows.

- Data entry and integrity via Excel.

- Used the AS400 program, Digital Ocean, Perenso Client/Host portal(s), and Himpact to ensure that data uploading was smooth and efficient.

- Experience with shipper uploads online and in the warehouse.

- Purchasing team member.

• Guided students, teaching methods for working assignments and determining correct solutions.
• Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
• Provided individualized instruction to students based on their academic needs.