Inayah Muhammad
Clinton,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Preschool Teacher
Jaycees Learning Center
03.2025 - 08.2025
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Guided students to develop social, emotional and physical skills.
Customer Care Representative
Kate Spade & Company
10.2024 - 03.2025
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Contributed to team success, consistently achieving call center performance metrics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Call Center Customer Service Agent
American Eagle Outfitters, Inc
04.2023 - 10.2024
- Completed data entry tasks with accuracy and efficiency.
- Investigated and resolved customer inquiries and complaints quickly.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Surratsville High School
Skills
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Product knowledge
- Multitasking and organization
- Punctuality and reliability
- Microsoft office
Timeline
Preschool Teacher
Jaycees Learning Center
03.2025 - 08.2025
Customer Care Representative
Kate Spade & Company
10.2024 - 03.2025
Call Center Customer Service Agent
American Eagle Outfitters, Inc
04.2023 - 10.2024
High School Diploma -
Surratsville High School
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