Indara Castro
Service Representative
Casa Grande,Arizona
Summary
Bilingual Service Representative with 15 years of experience. Knowledgeable and dedicated customer service professional with dedication to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Specialist
Amazon Inc.
Seattle, WA
09.2018 - 05.2023
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Emergency Department Unit Secretary
Ochsner Clinic Foundation
New Orleans , LA
03.2016 - 09.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 10+ physicians in Emergency medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
Claims Service Specialist
Aetna Insurance
Fresno, CA
08.2009 - 04.2014
- Developed in-depth understanding of insurance policies and procedures
- Processed and recorded new policies and claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Checked documentation for accuracy and validity on updated systems.
- Cultivated interpersonal skills by building positive relationships with others.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Collected premiums and issued accurate receipts.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Medical Assistant - Medical Assisting
Sawyer College of Business
San Jose, CA 05.2001 - 06.1999
GED -
Independence High School
San Jose, CA 09.1993 - 06.1996
Skills
Telephone etiquette
Customer Relations
Excellent written and oral communication
Good communication skills
Complaint resolution
Administrative support
Medical terminology knowledge
Staff education and training
Technical Support
Creative problem solving
Account management
Bilingual Fluent Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Customer Service Specialist
Amazon Inc.
09.2018 - 05.2023
Emergency Department Unit Secretary
Ochsner Clinic Foundation
03.2016 - 09.2018
Claims Service Specialist
Aetna Insurance
08.2009 - 04.2014
Medical Assistant - Medical Assisting
Sawyer College of Business
05.2001 - 06.1999
GED -
Independence High School
09.1993 - 06.1996