Myriam Christle
Customer Service & E-commerce Specialists
Austin,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Specialist
TXTAG
Austin, TX
03.2022 - Current
- Utilized databases, logs and state sources to locate and verify information.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
Senior Caregiver
Halcyon Home Health
Austin, TX
04.2019 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments and shopping trips.
Senior Caregiver
Cedar Ridge Assisted Living
Cedar Park, TX
10.2019 - 02.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
Restaurant Busser & Hostess
Texican Cafe
Austin, TX
04.2019 - 12.2019
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
Sales Associate
Forever 21
Orlando, FL
02.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Arts - Fashion Design
Escuela De Diseno De Modas Y Patronaje Industrial
Bogota, Colombia07.1991
High School Diploma -
NUESTRA SENORA DE CHIQUINQUIRA
Bogota, Colombia02.1986
Online Certification - Foundations of Digital Marketing And E-commerce
Univeristy of London
Online Course, Coursera.org/google AnalyticsSkills
- Customer Support
- Billing Inquiries
- Customer Account Management
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Strong Telephone Etiquette
- Data Entry and Maintenance
- Spanish Interpreting
- Outbound Telemarketing
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Call Documentation
- Calm and Professional Under Pressure
- Call Center Operations
- Privacy and Confidentiality
Languages
Spanish
Full Professional
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Bilingual Customer Service Specialist
TXTAG
03.2022 - Current
Senior Caregiver
Cedar Ridge Assisted Living
10.2019 - 02.2020
Senior Caregiver
Halcyon Home Health
04.2019 - 03.2022
Restaurant Busser & Hostess
Texican Cafe
04.2019 - 12.2019
Sales Associate
Forever 21
02.2018 - 09.2018
Associate of Arts - Fashion Design
Escuela De Diseno De Modas Y Patronaje Industrial
High School Diploma -
NUESTRA SENORA DE CHIQUINQUIRA
Online Certification - Foundations of Digital Marketing And E-commerce
Univeristy of London
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