Jessica Sandoval

As a Customer Service Specialists i am responsible for learning and understanding the entire front-end process to ensure

successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering

inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of

information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their

doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Administered medications orally or topically as directed by physician orders.
• Notified senior staff of patient emergencies to optimize outcomes.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
• Assisted with patient admissions, discharges and transfers.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Maintained accurate records of client care services provided on a daily basis.
• Turned and repositioned bedridden patients to prevent bedsores.
• Reminded patients to take prescribed medications or nutritional supplements.
• Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
• Responded to bell or light signal calls to assist patients with needs.
• Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
• Gave reminders about hygiene practices like brushing teeth or combing hair.
• Collected specimens from patients for laboratory testing purposes.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Recorded patient conditions and vital signs before and after medical operations.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Responded promptly to emergency situations according to established protocols.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Provided emotional support to patients and families during difficult times.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Administered medications orally or topically as directed by physician orders.
• Notified senior staff of patient emergencies to optimize outcomes.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
• Assisted with patient admissions, discharges and transfers.
• Supported healthy patient skin with bedside baths, wound care and integrity checks.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Maintained accurate records of client care services provided on a daily basis.
• Turned and repositioned bedridden patients to prevent bedsores.
• Reminded patients to take prescribed medications or nutritional supplements.
• Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Prepared patient chart for admission and compiled appropriate paperwork.
• Responded to bell or light signal calls to assist patients with needs.
• Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Gave reminders about hygiene practices like brushing teeth or combing hair.
• Collected specimens from patients for laboratory testing purposes.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Recorded patient conditions and vital signs before and after medical operations.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Delivered outstanding patient care based on physical, psychological, educational and related criteria.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Responded promptly to emergency situations according to established protocols.
• Documented patient intake and dietary requirements and aided with feeding and monitoring.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Provided emotional support to patients and families during difficult times.
• Answered questions from family members regarding patient's condition or care plan.
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked effectively in team environments to make the workplace more productive.
• Assisted with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Recognized by management for providing exceptional customer service.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.