Jesus Razo
Chicago,IL
Summary
Resourceful Bilingual Customer Service Specialist known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring the use of both English and second language capabilities. Skilled at empathetic listening, conflict resolution, and maintaining positive customer relations under pressure.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Specialist
Best Foot Forward Solutions
Hillside, Illinois
12.2020 - 08.2024
- Developed relationships with customers to ensure their satisfaction.
- Utilized troubleshooting techniques to identify root cause of customer issues.
- Performed data entry into the CRM system to accurately document customer interactions.
- Assisted customers in English and Spanish with inquiries and requests, providing accurate information.
- Resolved customer complaints in a timely manner, escalating issues when necessary.
- Provided technical support to customers via telephone, email, and chat.
- Maintained up-to-date knowledge of company products and services.
- Conducted research on customer inquiries using internal systems and other sources of information.
- Handled escalated calls from team members requiring additional assistance or guidance.
- Analyzed complex situations quickly to determine an effective resolution path.
Debt Collector Agent
Allied Interstate
Phoenix, AZ
02.2017 - 09.2020
- Contacted debtors to discuss payment arrangements and negotiate settlements on delinquent accounts.
- Investigated and resolved customer disputes regarding payment history.
- Maintained accurate records of collection activities, payments, adjustments, and other related information.
- Identified potential fraud cases and reported them to management for further investigation.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Explained collection policies and procedures to customers in a clear and concise manner.
- Developed strategies for resolving difficult collections issues with innovative solutions.
- Monitored past due accounts for timely resolution within established timeframes.
Education
Certificate of Proficiency - Construction Technology
Northland Pioneer College
Holbrook, AZ07-2014
Skills
- Strong interpersonal skills
- Complaint Handling
- Caller Assistance
- Customer Support
- Payment Collection
- Issue Research
- Call Center Operations
- Database Research
- Problem-Solving
Languages
Spanish
Professional
Timeline
Bilingual Customer Service Specialist
Best Foot Forward Solutions
12.2020 - 08.2024
Debt Collector Agent
Allied Interstate
02.2017 - 09.2020
Certificate of Proficiency - Construction Technology
Northland Pioneer College
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