Raquel Loera Espinoza
Merced,CA
Summary
Bilingual customer service specialist skilled in resolving complex inquiries and improving client outcomes through clear communication, active listening, and accurate issue triage.
Overview
27
27
years of professional experience
Work History
Bilingual Customer Service Specialist
IHSS Public Authority
Morgan Hil l/ San Jose Ca, California
01.2000 - 07.2026
- Provided bilingual support to improve communication with diverse clients, ensuring clarity and understanding.
- Resolved customer inquiries through effective problem-solving strategies.
- Guided clients in accessing services offered by public authority, enhancing their experience and satisfaction.
- Partnered with team members to streamline service delivery processes, resulting in improved client interactions.
- Provided feedback on process improvements for better efficiency and quality assurance.
- Assisted customers in English and Spanish with inquiries and requests, providing accurate information.
Medical Assistant
IHSS Public Authority/ MD
San Jose, California
01.2006 - 01.2008
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted healthcare professionals with patient examinations and medical procedures.
- Coordinated appointments and follow-up care for diverse patient populations.
- Educated patients on medication usage and treatment plans clearly.
- Prepared examination rooms and ensured proper sterilization of equipment.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Registered new patients into practice management software program accurately entering demographic information.
Education
Some College (No Degree) - Register Nurse
Evergree
San Jose, CASome College (No Degree) - Sociology
Merced College
Merced, CASkills
- Customer service
- Inquiry resolution
- Client relations
- Client management
- Account management
- Service optimization
- Workflow optimization
- Process improvement
- Problem solving
- Problem-solving
- Team collaboration
- Adaptability to change
- Time management
- Multitasking and organization
- Language support
- Active listening
- Strong interpersonal skills
Affiliations
- Running /Social /bicycles/church
Timeline
Medical Assistant
IHSS Public Authority/ MD
01.2006 - 01.2008
Bilingual Customer Service Specialist
IHSS Public Authority
01.2000 - 07.2026
Some College (No Degree) - Register Nurse
Evergree
Some College (No Degree) - Sociology
Merced College