In'Dashia Bossard
Sanford,FL
Summary
Enthusiastic Licensed Health Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within a company. Ready to help team achieve company goals
Overview
11
11
years of professional experience
Work History
Seasonal Medicare Trainer
HPOne
Tampa, FL
08.2020 - Current
- Adhere to company standards, giving quality & quantity
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Met with customers to provide information about available products and policies.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Emergency Roadside Assistant
AAA Auto Club Group
Heathrow, FL
07.2019 - 08.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Making sure members are safe while waiting
- Address customer service inquires in a timely and accurate fashion
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Representative
TMC
Sanford, FL
10.2018 - 04.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Customer Service Representative II/Floor Support
24-7 Intouch
Altamonte Springs, FL
12.2016 - 09.2018
- Provided primary customer support to internal and external customers in fast-paced environment
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Trained staff on operating procedures and company services
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Convergys
Lake Mary, FL
07.2014 - 12.2016
- Adhering to schedule including scheduled breaks
- Address customer service inquires in a timely and accurate fashion
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Provided input to assist in selection and implantation of new phone system
- Achieved customer service satisfaction rate of 98% within 6 months, exceeding corporate targets
- Processed secured payments with credit/debit cards over the phone.
Crew Member
McDonald's
Sanford, FL
03.2013 - 07.2016
- Maintained current knowledge of all team position requirements
- Taught new team members correct procedures for all areas of operations
- Greeted all customers with smile and provided friendly service to professionally handle every need
- Trained other employees in customer service, food safety and performance requirements
- Communicated clearly and positively with coworker and management
- Keep dining area cleaned and stocked
- Checked parking area before and after peak customer times and picked up trash as needed
Education
Some College (No Degree) - Criminal Justice
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Seminole High School
Sanford, FL05.2014
Skills
- Troubleshooting
- Service & support
- Microsoft Office
- Medicare
- Insurance sales
- Certifications and Licenses
- Virtual Learning Management
- Role Playing
- Team Exercises
- Course Materials Development
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Seasonal Medicare Trainer
HPOne
08.2020 - Current
Emergency Roadside Assistant
AAA Auto Club Group
07.2019 - 08.2020
Sales Representative
TMC
10.2018 - 04.2019
Customer Service Representative II/Floor Support
24-7 Intouch
12.2016 - 09.2018
Customer Service Representative
Convergys
07.2014 - 12.2016
Crew Member
McDonald's
03.2013 - 07.2016
Some College (No Degree) - Criminal Justice
Seminole State College of Florida
High School Diploma -
Seminole High School
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