Inder Toor
Sacramento,CA
Overview
7
7
years of professional experience
Work History
Server
Punch Bowl Social
Sacramento, CA
02.2021 - 12.2021
- Ensured that each guest was served courteously, quickly, and efficiently
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions
- Maintained records of transactions made during shift as required by law or company policy
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Monitored dining room for cleanliness and proper set-up at all times
Assistant Manager
Abercrombie & Fitch
Sacramento, CA
11.2019 - 02.2021
- Developed business strategies to raise the customer pool, expand store traffic, and optimize profitability in a highly competitive market
- Offered opportunities for employment, and conducted personnel performance appraisals to assess training needs and build career paths for youth.
- Met and exceeded store sales goals by training, motivating, mentoring and providing feedback to staff
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Barista
Dutch Brothers Coffee
Elk Grove, CA, CA
11.2016 - 11.2019
- Created promotional displays for advertising special events or promotions at the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Sales Associate
Pacsun
Sacramento, CA
05.2017 - 01.2018
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Shift Manager
Jamba Juice
Elk Grove, CA
03.2015 - 05.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Inspected work areas regularly for cleanliness and organization standards.
- Organized special events such as fundraising with local schools
- Enforced safety standards throughout the store including proper use of equipment.
- Taught staff upselling techniques to meet revenue targets.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
Education
Master of Arts - Counseling Psychology, Marriage And Family Therapy
University of San Francisco
Sacramento, CA05-2023
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA05-2019
Associate of Arts - Psychology
Cosumnes River College
Sacramento, CA05-2016
Skills
- Interpersonal and social skills
- Reliable, Responsible, Accountable
- Professionalism
- Upselling techniques
- Sales expertise
- Guest engagement
- Cross-Functional Collaboration
- Exceptional customer service
Timeline
Server
Punch Bowl Social
02.2021 - 12.2021
Assistant Manager
Abercrombie & Fitch
11.2019 - 02.2021
Sales Associate
Pacsun
05.2017 - 01.2018
Barista
Dutch Brothers Coffee
11.2016 - 11.2019
Shift Manager
Jamba Juice
03.2015 - 05.2017
Master of Arts - Counseling Psychology, Marriage And Family Therapy
University of San Francisco
Bachelor of Arts - Psychology
California State University, Sacramento
Associate of Arts - Psychology
Cosumnes River College