Indera Dominguez
Nashville,TN
Summary
Professional with proven track record in delivering exceptional customer service and administrative support. Skilled in problem-solving, communication, and multitasking, ensuring seamless operations and client satisfaction. Strong focus on team collaboration and adaptability, consistently driving results and meeting evolving needs. Reliable and efficient with keen ability to navigate complex situations and foster positive interactions.
Overview
7
7
years of professional experience
Work History
Universal Expert
Asurion
03.2024 - Current
- Consistently upheld and surpassed sales goals.
- Maximized client retention by delivering tailored solutions based on individual needs assessment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Kelly Connect
08.2021 - 11.2023
- Handled customer requests for product information efficiently.
- Investigated and resolved technical issues professionally.
- Ensured customer account records were up-to-date.
Customer Care
Teleperformance
01.2018 - 07.2021
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions, orders, and account management
- Regularly attained and exceeded sales objectives.
- Processed sales orders efficiently to ensure timely delivery and customer satisfaction.
Education
Associate of Science -
Georgia State University
Atlanta, GASkills
- Problem-solving abilities
- Excellent communication and interpersonal skills
- Highly skilled in in customer service
- Product troubleshooting
- Proficient in using various software applications/systems
Timeline
Universal Expert
Asurion
03.2024 - Current
Customer Service Representative
Kelly Connect
08.2021 - 11.2023
Customer Care
Teleperformance
01.2018 - 07.2021
Associate of Science -
Georgia State University
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