Tina Tilfas
Newport News,VA
Summary
Experienced customer service representative dedicated to exceeding customer expectations and work environment standards. Achieving excellence and providing positive customer experiences through energetic interpersonal communication is my pleasure. Collaborating effectively with staff and supervisors as a team player ensures customer satisfaction. With strong organizational skills, I am a hardworking and passionate job seeker always ready to contribute to company goals. Known for attention to detail, I excel in handling multiple projects simultaneously with high accuracy.
Overview
5
5
years of professional experience
Work History
Universal Member Services Representative
1st Advantage Federal Credit Union
Newport News, VA
04.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Banquet Server
James River Country Club
1500 Country Club Rd Newport News, VA 23606 Unite
11.2021 - Current
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and safe work environment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Food Lion
316 Oyster Point Rd Newport News, VA 23602 United
06.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Menchville High School
06.2021
Skills
- Check Payment Processing
- Time Management
- Order Accuracy
- Event Setup
- Team Collaboration
- Quality Assurance
- Information Sourcing
- Service Prioritization
- Customer Preferences
- Event Cleanup
- Conflict Resolution
- Table Setting Arrangements
- Greeting and Seating Guests
- Clear Communication
- Conflict and Complaint Resolution
- Organized
- Vocal/friendly
- Data entry proficiency
- Customer Support
- Client Relationship Building
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Task Prioritization
- Effective Communication
- Adaptability and Flexibility
- Account Maintenance
- Confidentiality
- Strong Work Ethic
- Exceptional customer service
- Cash handling and management
- Reliable and Responsible
- Problem-solving abilities
- Rapid data entry skills
Languages
Kosraean
Native or Bilingual
Spanish
Elementary
Timeline
Universal Member Services Representative
1st Advantage Federal Credit Union
04.2024 - Current
Banquet Server
James River Country Club
11.2021 - Current
Cashier
Food Lion
06.2019 - 11.2021
High School Diploma -
Menchville High School