Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sid Veys

Warner Robins,Georgia

Summary

I’m no stranger to dealing with strangers. I’ve bee in involved with theatre for the majority of my life, so I have no problem putting myself out there. I also find it easy to feel out peoples’ personalities and how to work off of them. People who know me would usually describe me as a driven person; who tries his best to make sure the tasks at hand set before him are done on time and correctly.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Planet Fitness
Warner Robins, GA
03.2022 - Current
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Answered incoming calls regarding membership benefits and services.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Ensured compliance with applicable laws and regulations related to banking operations.
  • Updated databases with new and modified customer data.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Handled customer complaints in an efficient and courteous manner.
  • Researched complex issues related to accounts or services provided by the organization.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Maintained accurate records of member interactions and transactions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Mentored junior team members and managed employee relationships.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Responded promptly to emails from members seeking assistance.
  • Greeted customers in a friendly and professional manner.
  • Consulted with customers regarding needs and addressed concerns.
  • Completed routine maintenance and repair.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Server

Darden
Warner Robins, GA
11.2019 - 03.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Relayed orders and special requests to cooks.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Restocked tables, wait staff areas and order staging areas.

Education

High School Diploma -

Northside High School
Warner Robins, GA
05.2019

Skills

  • Food inspection
  • Dining customer service
  • Menu memorization
  • Liquor, wine and food service
  • Check payment processing
  • Seating assignment preparation
  • Service prioritization
  • Regulatory compliance
  • Quality control
  • Menu knowledge
  • Safe food handling
  • Customer service
  • Member relationship management
  • Call handling
  • Problem solving
  • Attention to detail
  • Membership renewals
  • Member onboarding
  • Complaint handling
  • Workflow optimization
  • Customer support
  • Professional telephone demeanor

Timeline

Member Service Representative

Planet Fitness
03.2022 - Current

Server

Darden
11.2019 - 03.2022

High School Diploma -

Northside High School

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Sid Veys