Fabiana Munoz
Sarasota,FL
Summary
My name is Fabiana and I like to be the best version of myself in any scope.
I speak Spanish and English and I am characterized by always adapting to spaces and people to work and develop myself in a productive and creative work environment. I also have presence, etiquette and professionalism at the time of exercising my work position.
I’m enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tmf Plastic Solutions
Sarasota, Florida
08.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Mentored junior team members and managed employee relationships.
Community Manager
Finol Travel LLC
Venezuela
02.2023 - Current
- Responded to customer inquiries in a timely manner.
- Compiled reports on website traffic, conversions, and other metrics.
- Developed and implemented social media campaigns to increase brand awareness and engagement.
- Analyzed user feedback and identified areas of improvement.
- Monitored online conversations and provided constructive feedback.
- Created content for social media platforms to engage the community.
- Monitored community conversations and provided timely responses to inquiries.
- Managed all social media platforms, growing the follower base.
- Collaborated with marketing teams to align community strategies with brand goals.
Sales Associate
Faless Accesories
Venezuela, Zulia
02.2019 - Current
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Collected payments and provided accurate change.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
Salesperson
Sarasota toyota
Sarasota, Florida
09.2024 - 10.2024
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to develop effective sales plans.
- Monitored inventory levels and placed orders as needed.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Educated customers about products and services offered by the company.
- Identified potential partners in target markets for joint promotions.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Delivery Driver
Walmart
Sarasota
02.2024 - 07.2024
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Verified accuracy of items loaded onto truck against shipping documents.
- Maintained accurate records of goods delivered and collected payments as required.
- Monitored fuel level throughout shift and refueled when necessary.
- Checked tires for proper inflation before leaving on each route.
- Received daily delivery instructions and route assignments from dispatch.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Assisted warehouse personnel in packing orders when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Education
High School Diploma -
San Judas Tadeo
Venezuela, Zulia07-2020
Skills
- Scheduling
- Appointment Scheduling
- Call Management
- Multi-Task Management
- Coordination
- Customer Relations
- Sales expertise
- Retail Marketing
- Staff Training
- Adaptive team player
- Positive and professional
- Product Sales
- Customer Education
- Customer Service
- Problem Resolution
- Conflict Resolution
- Store maintenance
- High-energy attitude
- Product Promotion
- Order Processing
- Sales Development
- Multi-tasking strength
- Written and oral communication skills
- Sales Strategies
- Creative and artistic
- Creative and Adaptable
- Creative Strategies
- Creative
- Creative and Critical Thinking
- Creative design
- Creative Writing
- Creative and Energetic
- Verbal Communication
- Excellent Communication
- Leadership
- Multitasking
- Product Knowledge
- Order Management
- Food inspection
- Safe Food Handling
- Food Running
- Hostess support
- Menu Memorization
- Food sales and promotion
- Sales Techniques
- Guest Seating
- Server training
- Exceptional customer service
Timeline
Salesperson
Sarasota toyota
09.2024 - 10.2024
Customer Service Representative
Tmf Plastic Solutions
08.2024 - Current
Delivery Driver
Walmart
02.2024 - 07.2024
Community Manager
Finol Travel LLC
02.2023 - Current
Sales Associate
Faless Accesories
02.2019 - Current
High School Diploma -
San Judas Tadeo