CODY GAFFORD
Glendale,AZ
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Hardworking Coach with deep love of Volleyball and success at overseeing quality programs. Skilled at working with team members and families. Comfortable leading coaching staff to operating interesting, challenging, and fully-supported games.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Global Credit union
Glendale, AZ
11.2023 - 06.2024
- Ensured compliance with applicable laws and regulations related to banking operations.
- Participated in team meetings to discuss customer service strategies and goals.
- Assisted colleagues with tasks as needed during peak times of activity.
- Referred complex issues to management for resolution.
- Maintained accurate records of member interactions and transactions.
- Identified opportunities for cross-selling additional products or services based on member needs.
Bartender/server
Applebee's Grill + Bar
Peoria, AZ
03.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Ajo Al's Mexican Cafe
Glendale, AZ
05.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Increased sales significantly by upselling higher-end products to customers
- Processed orders and sent to kitchen employees for preparation.
Line Cook
Five Guys
Peoria, AZ
08.2021 - 02.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents.
Education
Maricopa Community Colleges
Glendale, AZGlendale Community College
Glendale, AZSkills
- Check Payment Processing
- Sales Expertise
- Stocking and Replenishing
- Wine Service
- Train Employees
- Process Payments
- Suggestive Selling
- Menu Memorization
- Assist Customers
- Customer Service
- Dispute Resolution
- Policy understanding
Affiliations
- Volleyball coach for Boltz Volleyball Club from ages 13-16
- Kids camp counselor for Phoenix First Church of the Nazarene for pre-teens
Timeline
Member Service Representative
Global Credit union
11.2023 - 06.2024
Bartender/server
Applebee's Grill + Bar
03.2023 - 10.2023
Server
Ajo Al's Mexican Cafe
05.2022 - 02.2023
Line Cook
Five Guys
08.2021 - 02.2022
Maricopa Community Colleges
Glendale Community College
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