Journi Mizner
Newport,WA
Summary
Dynamic Consumer Lending Operations Support Specialist with a proven track record at Global Credit Union, excelling in document preparation and training. Recognized for effective communication and problem-solving skills, I enhance team collaboration and ensure accuracy in batch processing, driving operational efficiency and member satisfaction.
Overview
11
11
years of professional experience
Work History
Consumer Lending Operations Administrations Support Specialist III
Global Credit Union
Spokane, Washington
08.2021 - Current
- Responsible for accuracy and timely generation of batch and other correspondence for Special Credits.
- Responsible for assigned data entry and timely and accurate preparation of documents for the department.
- Assist in preparation of files for repossession and third-party vendor actions for aftermarket product cancellations.
- Maintain credit union and department records, including but not limited to, electronic and hard-copy files.
- Assist in research accounts as required for collection action, recovery, debit validation, and aftermarket product refunds.
- Provide support for staff members by training and developing familiarity with collection and other Administration functions.
Special Credits Control Support Specialist II
Global Credit Union
11.2022 - 09.2024
- Promoted to level III April of 2024
Member Service Representative
Global Credit Union
08.2022 - 11.2022
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services.
- Resolved member issues through effective communication and problem-solving skills.
- Maintained confidentiality of member information in compliance with regulations.
- Participated in training sessions to improve service skills and product knowledge.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
- Presented and explained services and products to meet member needs.
Manager
Dairy Queen
01.2021 - 08.2022
- Promoted to Manager
Breakfast Bar
Holiday Inn Express
08.2020 - 11.2020
- Laid off
Cashier, Till, Grill
Dairy Queen
04.2019 - 07.2020
- I restock vending machines weekly, plan assemblies, promotes games and events.
Secretary
FBLA (Future Business Leaders of America)
Spokane, WA
08.2018 - 06.2019
- I take attendance, record meeting notes, attend all the meetings, and go to conferences to learn more about business.
- Created and updated spreadsheets to track and report data.
Childcare
Spokane Baptist Church
01.2015 - 01.2019
- As a part of the Children's Ministry Team at my church, I take care of young kids (including special needs children) and assist the adult leaders in various tasks with craft, story, and play times.
Junior Class Secretary
East Valley High School
01.2018 - 01.2018
- I take notes, help organize class events, and attend all the meetings.
Education
High School Diploma -
East Valley High School
Spokane, WA06-2020
Skills
- Effective communication
- Dependability and responsibility
- Greeting and welcoming
- Food preparation
- Customer service
- Cash handling
- Document preparation
- Batch processing
- Administrative support
- Training and development
- Problem solving
- Team collaboration
- Relationship building
Affiliations
- Arts and crafts
- exercise
- read
- journal
- board games
- family time
- hiking
Accomplishments
- Performance award in 2023
- Promotion in 2024
References
References available upon request.
Timeline
Special Credits Control Support Specialist II
Global Credit Union
11.2022 - 09.2024
Member Service Representative
Global Credit Union
08.2022 - 11.2022
Consumer Lending Operations Administrations Support Specialist III
Global Credit Union
08.2021 - Current
Manager
Dairy Queen
01.2021 - 08.2022
Breakfast Bar
Holiday Inn Express
08.2020 - 11.2020
Cashier, Till, Grill
Dairy Queen
04.2019 - 07.2020
Secretary
FBLA (Future Business Leaders of America)
08.2018 - 06.2019
Junior Class Secretary
East Valley High School
01.2018 - 01.2018
Childcare
Spokane Baptist Church
01.2015 - 01.2019
High School Diploma -
East Valley High School
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