Jackson Myer
Gainesville
Summary
Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Consumer Lending Sales Specialist
Advance America
Gainesville
08.2025 - Current
- Assisted customers with financial product inquiries and service options.
- Educated clients on loan processes and repayment terms.
- Processed customer applications efficiently and accurately.
- Evaluated customer financial information to determine loan eligibility.
- Guided clients through the loan application process and requirements.
- Collaborated with underwriters to ensure timely loan approvals.
- Educated clients about various loan products and terms available.
- Maintained accurate records of all loan transactions and communications.
- Developed strong relationships with clients to foster trust and loyalty.
- Assisted in resolving customer inquiries and issues regarding loans.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
- Performed daily maintenance of loan applicant database.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Explained various types of loans available to customers and their associated terms and conditions.
- Approved loan within specified limits or referred to appropriate approval level.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Provided exceptional customer service throughout the loan process journey.
Back of House & Front of House Associate
BigMills Cheesestakes
Gainesville
10.2023 - 02.2025
- Assisted in food preparation and maintained cleanliness of the service area.
- Managed cash register operations and processed customer transactions efficiently.
- Collaborated with team members to ensure timely order fulfillment and delivery.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Maintained inventory levels and restocked supplies as needed throughout shifts.
- Trained new staff on front-of-house procedures and customer service standards.
- Explained menu items, took orders and delivered food courses according to instruction.
- Monitored dining area for cleanliness and organized tables for incoming guests.
- Prepared ingredients following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management, ensuring stock levels met kitchen needs.
- Collaborated with team members to ensure timely meal preparation and service.
- Executed proper food handling and storage procedures to ensure safety standards.
- Operated kitchen equipment, including ovens, fryers, and mixers safely and efficiently.
- Participated in training new staff on kitchen protocols and safety procedures.
- Stored foods in designated containers and storage areas to prevent spoilage.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Assisted chef in creating new recipes based on customer feedback.
- Displayed excellent customer service skills at all times while interacting with guests.
- Adhered to health department regulations regarding food storage, sanitation, temperature control.
- Kept track of inventory levels for ordering purposes.
- Restocked items as needed throughout shift for continuous service.
- Operated various kitchen appliances including stoves, ovens, grills, microwaves.
- Placed prepared food on plates or trays according to orders received from servers or supervisors.
- Labeled all food containers with contents and date before storing them in the refrigerator or freezer.
- Cleaned and sanitized work areas and equipment following all safety regulations.
- Ensured that all safety standards were followed while preparing meals.
- Inspected ingredients for freshness prior to use.
- Monitored stock levels of necessary supplies to ensure availability when needed.
- Completed daily prep lists in order to have necessary ingredients ready for meal service.
- Communicated with team members about daily specials and menu changes.
- Responsible for portioning out ingredients accurately per recipe instructions.
- Prepared and cooked a variety of meats, seafood, poultry, vegetables, and other food items in broilers, ovens, grills, fryers, and a variety of other kitchen equipment.
- Assisted with the preparation of cold dishes such as salads or sandwiches.
- Maintained cleanliness of kitchen area throughout shift by sweeping floors, washing dishes, pots, pans, utensils as needed.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Grilled and deep fried various foods from meats to potatoes.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Set up and performed initial prep work for soups, sauces, and salads.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Performed workstation prep prior to shift start.
Sanitation Specialists
Five Star Cleaning Service
Jacksonville
02.2022 - 04.2022
- Utilized cleaning tools and chemicals to ensure safe environments.
- Followed safety protocols to minimize hazards during cleaning tasks.
- Conducted routine inspections to identify cleaning needs and issues.
- Assisted in training new staff on sanitation procedures and best practices.
- Collaborated with team members to complete daily sanitation tasks efficiently.
- Documented supplies used and reported inventory needs to management.
- Responded promptly to urgent cleaning requests from clients or management.
- Mixed chemical solutions as directed for use in diverse cleaning applications.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained machines, gauges, controls and components by monitoring and adjusting to meet specific production conditions.
- Updated production logs by entering gauge readings and information.
- Reviewed relevant documents such as SOP's pertaining to sanitation processes.
Sales and service associate
Hungry Howies Pizza & Subs
Lake Butler
06.2021 - 12.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness in the kitchen area.
- Handled cash transactions accurately and efficiently at the register.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated point-of-sale system for accurate order processing.
- Assisted team members during peak hours to enhance service efficiency.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Followed food safety guidelines to ensure safe food handling practices.
- Stocked supplies and ingredients to support daily operations effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Completed assigned tasks within established time frames.
- Consulted with customers regarding needs and addressed concerns.
- Greeted customers and assessed their needs.
- Maintained cleanliness of work areas throughout the day.
Education
Gainesville High School
Gainesville, FLSkills
- Customer service
- Loan processing
- Financial product education
- Application evaluation
- Relationship building
- Sales techniques
- Team collaboration
- Cash handling
- Problem solving
- Effective communication
- Attention to detail
- Training and mentoring
- Prospecting skills
- Client relations
- Technical support
- Sales expertise
- Telemarketing expertise
- Performance tracking
Certification
- Serve Safe Certification
- Valid Drivers License
Timeline
Consumer Lending Sales Specialist
Advance America
08.2025 - Current
Back of House & Front of House Associate
BigMills Cheesestakes
10.2023 - 02.2025
Sanitation Specialists
Five Star Cleaning Service
02.2022 - 04.2022
Sales and service associate
Hungry Howies Pizza & Subs
06.2021 - 12.2021
Gainesville High School