Jessica Earl
Springfield
Summary
Dynamic Operations & Billing Analyst with 9 years of experience supporting legal, insurance, and records-retrieval operations. Expert in identifying billing discrepancies via Excel, remediating invoicing errors, analyzing financial data, and ensuring compliance with complex client billing structures. Proven ability to streamline revenue workflows, reduce billing errors, and support operational efficiency across high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Support Specialist III
ABI Document Support Services
Springfield, MO
02.2024 - Current
- Evaluated client billing structures and workflows to uphold revenue integrity and ensure compliance.
- Analyzed and rectified discrepancies in vendor invoices to ensure optimal revenue retention.
- Identified root causes of complex order entry and billing discrepancies and implemented corrective measures to improve customer satisfaction.
- Developed detailed financial reports and trend analyses to facilitate informed decision-making for leadership.
- Collaborated with teams to mentor employees and implement effective process improvements across various departments.
- Executed rebills, voids, and invoice adjustments to uphold financial accuracy and integrity.
Operations Support Specialists II
ABI Document Support Services
Springfield, MO
11.2022 - 02.2024
- Analyzed billing and operational data to uphold client requirements and enhance service delivery.
- Facilitated cross-departmental collaboration to address and resolve intricate revenue and billing challenges.
- Generated monthly billing statements and management reports, contributing to improved financial clarity. Delivered comprehensive account summaries that facilitated informed decision-making.
- Conducted thorough reviews of vendor invoices to uphold high-quality billing practices and mitigate discrepancies.
Operations Support Specialists I
ABI Document Support Services
Springfield, MO
01.2022 - 11.2022
- Established and optimized client billing preferences and financial configurations to support seamless invoicing processes.
- Investigated and corrected financial discrepancies to ensure accurate witness fee disbursements.
- Analyzed billing discrepancies and streamlined onboarding procedures to enhance operational efficiency.
Midwest Utility Specialist III
ABI Document Support Services
Springfield, MO
02.2019 - 01.2022
- Validated invoices, processed payments, and ensured accuracy of revenue-related documentation.
- Executed regular status updates and ensured meticulous documentation in internal systems to support project tracking and accountability.
- Streamlined departmental processes and collaborated with leadership to optimize workflow management.
Midwest Clerical Support I & II
ABI Document Support Services
Springfield, MO
02.2017 - 02.2019
- Coordinated receipt of legal correspondence and ensured timely distribution of documentation to relevant departments.
- Maintained database accuracy through systematic updates of order entry systems and meticulous record matching with work orders.
- Cross-trained across multiple operational areas to enhance workflow continuity.
Education
Associate of Science - Accounting And Finance
Western Governors University
Salt Lake City, UTAssociate of Science - Paralegal Studies
Everest College
USA05-2008
Skills
- Data analysis and research
- Process improvement
- Audit reporting
- Issue research
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
Certification
- Google Data Analytics Certificate - Progress Underway - Projected Completion Date - June 2026
Languages
English
Native or Bilingual
Spanish
Elementary
Latin
Elementary
Timeline
Operations Support Specialist III
ABI Document Support Services
02.2024 - Current
Operations Support Specialists II
ABI Document Support Services
11.2022 - 02.2024
Operations Support Specialists I
ABI Document Support Services
01.2022 - 11.2022
Midwest Utility Specialist III
ABI Document Support Services
02.2019 - 01.2022
Midwest Clerical Support I & II
ABI Document Support Services
02.2017 - 02.2019
Associate of Science - Accounting And Finance
Western Governors University
Associate of Science - Paralegal Studies
Everest College