Angelina Fuentes
Caldwell,ID
Summary
I graduated high school in 2020 and I decided to go to Dental Assistant school right out of high school. I figured out that that by being a Dental Assistant there was not very much room for growth and decided to learn about banking. I learned that banking is a career I would like to take on, and there many more opportunities for growth and promotions. I believe that by being a fast learner it has helped me tremendously. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Sunwest Bank
03.2023 - Current
- I have many tasks that I am to complete on a daily basis with deadlines.
- My tasks go from reviewing incoming ACH’s, checks, looking for fraud, assisting with international bank deposits, interest splits on accounts and so much more.
- I also assist the branches or other departments through email or phone calls in answering any questions they may have.
- I multitask all day while staying busy to make sure my tasks get done correctly and in a timely manner.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
Personal Banker
KeyBank
08.2022 - 03.2023
- I open accounts for clients and find the best opportunities and products that I can offer to a client
- I also always try to find a solution for the client for any issues they may be experiencing
- I believe it is good for the client to feel confident in their bank and the person that is helping them
- Helping the client with any maintenance issues, I have found that they are the most common and make a good opportunity to build the relationship with the client by asking questions and trying to learn a lot about a more about them
- I have learned with experience that there is always a solution for almost everything and if you wanted to figure out the problem you will
- I have also experienced going out and talking to business to work together to help their employees open accounts and get something from it like a promo to open an account.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Bank Teller
KeyBank
06.2021 - 08.2022
- I would help the clients with daily transactions such as deposits, payments, and/or issues that I am able to help them with
- I had a monthly transition goal that I would set for myself every month, and I would exceed my goal
- By transitioning non-clients over to a banker to open new checking accounts, savings accounts, credit cards, loans etc., is how I would achieve my goal
- I helped clients with ordering their debit/credit cards
- I tried to resolve any issues a client may have, if not I would get them over to a banker and have them take care of the client from there
- I would ask the banker questions as to how they helped them so that I Know for myself next time
- I always tried to do what I could to make sure the clients would have the best positive experience with KeyBank.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Certificate - Expanded Functions Dental Assistant
Milan Institute
Boise, ID03.2021
High School Diploma -
Vallivue High School
Caldwell, ID06.2020
Skills
- Information Security Protocols
- Work Control Processes
- SharePoint
- Analysis and Research
- Operations Tracking
- Scheduling
- Data Analysis
- Analytical Thinking
- Issue Research
Certification
- FAST LEARNER
- CONSTRUCTIVE CRITICSM
- GOOD WITH COMPUTERS.
Languages
Spanish
Native or Bilingual
Timeline
Operations Support Specialist
Sunwest Bank
03.2023 - Current
Personal Banker
KeyBank
08.2022 - 03.2023
Bank Teller
KeyBank
06.2021 - 08.2022
Certificate - Expanded Functions Dental Assistant
Milan Institute
High School Diploma -
Vallivue High School
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