India Tye
Huntington Beach
Summary
Driven phlebotomist and lab assistant with 3+ years of clinical experience in specimen collection, lab testing, and patient care. Currently pursuing a nursing degree with a strong passion for hands-on learning, teamwork, and compassionate care. Eager to support patient outcomes while growing in a dynamic healthcare environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician Lead
Garden Grove Hospital Medical Center
03.2022 - Current
- Perform a wide range of phlebotomy procedures, including routine and STAT venipuncture blood draws for outpatient, inpatient, and emergency room patients, with a focus on accuracy and patient comfort.
- Execute laboratory accessioning processes, ensuring proper labeling, handling, and documentation of specimens in compliance with regulatory standards.
- Carry out clinical laboratory tasks, including microbiology specimen plating, gram staining, and maintaining specimen integrity to support diagnostic accuracy.
- Specialize in geriatric patient care, demonstrating sensitivity, patience, and skill in working with elderly populations.
- Place and verified test requisitions for both inpatient and outpatient services, ensuring timely and accurate processing of orders.
- Provide direct patient care support, contributing to an efficient and compassionate care environment.
- Take on administrative leadership duties, such as coordinating departmental schedules, overseeing supply inventory, and training staff on glucometer usage and compliance.
- Collaborate with interdisciplinary healthcare teams, including nurses and physicians, to support continuity of care and improve patient outcomes.
Certified Phlebotomy Technician
Orange County Labs
11.2021 - 03.2022
- Conducted COVID-19 testing procedures, including nasal and oral swabs, while following strict infection control protocols and ensuring accurate specimen collection.
- Performed venipuncture and capillary blood draws for diagnostic testing, with a strong emphasis on patient safety, comfort, and specimen integrity.
- Provided mobile phlebotomy services, traveling to patient homes and off-site locations to collect specimens while maintaining professionalism and adherence to HIPAA regulations.
- Demonstrated in-depth knowledge of laboratory blood tests and test-specific collection requirements to ensure accurate sample handling and processing.
- Entered test requisitions accurately into laboratory information systems, ensuring timely and precise order processing.
- Delivered high-level customer service, effectively communicating with patients, answering questions, and alleviating concerns during the testing process.
- Maintained a clean, organized, and compliant work environment in accordance with CDC, OSHA, and institutional standards.
Shift Supervisor
Starbucks Coffee Company
01.2021 - 12.2021
- Prepared and served a variety of specialty coffee and espresso beverages with attention to quality, consistency, and speed of service.
- Fostered a welcoming and inclusive environment, building strong relationships with regular and new customers through personalized service and genuine connection.
- Delivered exceptional customer service, addressing guest needs and concerns with professionalism, empathy, and efficiency.
- Took initiative to create memorable customer experiences, contributing to high satisfaction and repeat business.
- Actively served the community, participating in store events and supporting a customer-first culture.
- Led by example as a Shift Supervisor, managing daily store operations, delegating tasks, supporting team members, and ensuring smooth shift transitions.
- Promoted teamwork and morale while upholding company standards in cleanliness, safety, and service delivery.
Receptionist
Morro Bay Optometry
06.2020 - 12.2020
- Scheduled and managed patient/client appointments, ensuring efficient calendar coordination and minimal wait times.
- Demonstrated professional phone etiquette when handling inquiries, directing calls, and delivering accurate information to clients and colleagues.
- Maintained a welcoming and professional front-desk environment, serving as the first point of contact and creating a positive experience for all visitors.
- Delivered exceptional customer service, addressing concerns, answering questions, and resolving issues promptly and courteously.
- Accurately processed insurance information, verifying coverage and coordinating with billing departments to ensure proper documentation and claims submission.
- Oversaw opening and closing procedures, including cash handling, securing confidential records, and preparing the office for daily operations.
Shift Supervisor
The Coffee Bean & Tea Leaf
08.2018 - 04.2020
- Built and maintained strong relationships with customers, fostering loyalty through personalized service and consistent hospitality.
- Effectively managed daily shifts, overseeing team performance, delegating tasks, and ensuring smooth operations during peak and off-peak hours.
- Handled all aspects of cash management, including register reconciliation, opening and closing procedures, and securing daily deposits with accuracy and integrity.
- Prepared and served a full range of coffee and espresso beverages, adhering to brand standards for quality, consistency, and presentation.
- Delivered exceptional customer service to the local community, creating a welcoming space that promoted return visits and positive word-of-mouth.
- Supported a team-focused culture by providing leadership, coaching, and support to new and existing staff members.
Education
Bachelor of Science - Nursing
West Coast University
Anaheim, CA08-2027
Associates - Biological Science
Golden West College
Huntington Beach, CA05.2023
High School Diploma - undefined
Mater Dei High School
Santa Ana, CA05.2018
Skills
- Rapid mastery of diverse blood draw techniques
- Exceptional customer service and communication
- Solid knowledge of anatomy and physiology
- Basic American Sign Language (ASL) proficiency
- Strong organizational and time management skills
- Commitment to maintaining a clean, safe work environment
Certification
- Certified Phlebotomy Technician II, Expires - 2025-12
- CPR/AHA, Expires - 2025-10
Timeline
Certified Phlebotomy Technician Lead
Garden Grove Hospital Medical Center
03.2022 - Current
Certified Phlebotomy Technician
Orange County Labs
11.2021 - 03.2022
Shift Supervisor
Starbucks Coffee Company
01.2021 - 12.2021
Receptionist
Morro Bay Optometry
06.2020 - 12.2020
Shift Supervisor
The Coffee Bean & Tea Leaf
08.2018 - 04.2020
Associates - Biological Science
Golden West College
High School Diploma - undefined
Mater Dei High School
Bachelor of Science - Nursing
West Coast University
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