India Baitey
Decatur,GA
Summary
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
4
4
years of professional experience
Work History
Lead Teacher
A Unique Preparatory Learning Academy
04.2023 - Current
- My responsibilities include making the class curriculum, planning lessons, communicating with parents, safely picking up and dropping off students, and handling various administrative tasks including answering phones
Customer Service Representative
ContinuumGlobal
Remote, GA
08.2021 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Randstad
REMOTE, GA
10.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Fort Valley University
Skills
- 65 WPM
- Proficient in Microsoft platforms
- Patience
- Communication
- Problem-solving
- Multitasking
- Inbound and Outbound Calling
- CRM Software
Timeline
Lead Teacher
A Unique Preparatory Learning Academy
04.2023 - Current
Customer Service Representative
ContinuumGlobal
08.2021 - 04.2023
Customer Service Representative
Randstad
10.2019 - 08.2021
Fort Valley University
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