India Bennett
North Las Vegas,NV
Summary
Accomplished Relationship Manager with a proven track record at Barclays US, adept in relationship building and program optimization. Excelled in enhancing technology processes and mentoring teams, demonstrating exceptional communication and strategic thinking skills. Achieved significant improvements in performance metrics and client satisfaction, embodying a results-driven approach focused on achievements and the development of my peers.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Barclays US
05.2021 - Current
- Led a team of agents, providing feedback and resources to improve performance metrics.
- Acted as a subject matter expert (SME) to aid incoming agents, providing tools and resources.
- Oversaw the development of a Tech Triage Team, enhancing technology processes and troubleshooting efficiency.
- Gathered data from briefings to prepare comprehensive reports for senior management.
- Ensured compliance with company policies and procedures and align training with regulatory requirements.
- Built and maintained relationships with new and existing clients while providing expertise.
Executive Assistant
Expedia Group
01.2019 - 01.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Developed communication pipelines to streamline information flow between management and cross-functional teams.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
Administrative Assistant
City Of Las Vegas
11.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Associate of Arts - Journalism And Media Studies
College of Southern Nevada
Las Vegas, NV06.2025
High School Diploma -
Odyssey Charter High School
Las Vegas, NV06.2014
Skills
Relationship Building
Client Relationships
Relationship building and management
Excellent Communication
Service support
Time Management
Program Optimization
New Employee Training
Coaching and Mentoring
Written and oral communication
Virtual Training
Strategic thinker
Timeline
Relationship Manager
Barclays US
05.2021 - Current
Executive Assistant
Expedia Group
01.2019 - 01.2021
Administrative Assistant
City Of Las Vegas
11.2017 - 12.2018
Associate of Arts - Journalism And Media Studies
College of Southern Nevada
High School Diploma -
Odyssey Charter High School
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