INDIA CASTLEBERRY
Tampa,FL
Summary
Hospitality and service expert with a strong track record in conflict resolution and customer relationship management. Focused on delivering tailored services in high-pressure environments, ensuring meticulous attention to detail and adherence to safety protocols. Ability to collaborate effectively with teams to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Allstate Corp
Tampa, FL
09.2025 - Current
- Gather information through active listening and effective questioning to evaluate and resolve customer concerns.
- Communicated with policyholders to provide reassurance and guidance during stressful situations.
- Explained processes and decisions to policyholders, ensuring clarity and empathy.
- Manage multiple cases, deadlines, and customer needs while maintaining accuracy and attention to detail.
- Reviewed complex documentation to ensure compliance with company policies and regulatory requirements.
Stewardess
Biscayne Lady Charters
Miami, FL
02.2023 - 07.2025
- Anticipated guest needs and responded promptly to ensure satisfaction and comfort.
- Provided personalized hospitality and service to enhance guest experience in luxury charter environment.
- Prepared and served food and beverages while maintaining a welcoming guest experience.
- Maintained organized, guest-ready areas to uphold high presentation standards and create welcoming atmosphere.
- Collaborated closely with crew members to ensure smooth and efficient charter operations.
Babysitter
Care.com Inc
Miami, FL
06.2023 - 04.2025
- Ensured children's safety and well-being by effectively managing daily activities and routines.
- Maintained open communication with parents about children's needs, concerns, and daily activities.
- Adapted to changing situations while demonstrating patience, professionalism, and attentiveness.
Food Truck Cashier
Lime Fresh Mexican Grill
02.2022 - 05.2022
- Processed 100+ customer transactions per shift with accuracy and efficiency, ensuring customer satisfaction in a fast-paced environment.
- Facilitated smooth customer transactions to enhance service speed efficiently using POS systems.
- Delivered friendly customer service while upholding sanitation and food-safety standards, contributing to a safe dining experience.
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness and organization of the service area and dining space.
Retail Associate
Forever 21
10.2021 - 02.2022
- Delivered personalized customer service, assisted customers in product selection to enhance shopping experience, and processed transactions accurately.
- Supported store operations by maintaining professional presentation and effectively addressing customer inquiries.
Crew Member
Chipotle
01.2021 - 06.2021
- Delivered friendly customer service while efficiently processing orders and payments to ensure customer satisfaction.
- Prepared food in compliance with safety and sanitation standards, collaborating with team during peak hours to maintain service quality.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL08-2025
Skills
- Claims Management
- Regulatory Compliance
- Customer relationship management
- Attention to Detail
- Problem Solving
- Customer Service
- Professional Communication
- Conflict Resolution
- Adaptability
- Teamwork
- Multitasking
- Time management
- Hospitality
Personal Information
Title: HOSPITALITY & CUSTOMER SERVICE PROFESSIONAL
INTERNATIONAL EXPERIENCE
- Cruise Industry Immersion Experience — Royal Caribbean
- Participated in a multi-country academic voyage with port visits to Bermuda, the Azores, Spain, Portugal, and London. Gained exposure to cruise operations through experiences focused on Events, Culinary, Marketing, and Safety.
Timeline
Claims Adjuster
Allstate Corp
09.2025 - Current
Babysitter
Care.com Inc
06.2023 - 04.2025
Stewardess
Biscayne Lady Charters
02.2023 - 07.2025
Food Truck Cashier
Lime Fresh Mexican Grill
02.2022 - 05.2022
Retail Associate
Forever 21
10.2021 - 02.2022
Crew Member
Chipotle
01.2021 - 06.2021
Bachelor of Science - Hospitality Management
Florida International University