Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

India Clay

Atlanta,GA

Summary

Personable and upbeat individual with natural aptitude for empathy and problem-solving. Possesses in-depth understanding of customer service principles and effective communication skills. Committed to delivering high-quality support and fostering positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Advocate

UnitedHealthcare
08.2025 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Educated members on healthcare benefits and services, ensuring understanding and compliance.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Analyzed customer feedback to identify trends and recommend service enhancements.

Sales Associate

State Farm
06.2024 - 09.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Collaborated with team members to achieve sales goals and improve customer service standards.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged in promotional activities, increasing awareness of products and driving sales growth.

Customer Service Manager

Optumhealth Bank
02.2023 - 07.2024
  • Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
  • Supported team members in maintaining high customer satisfaction by adhering to service protocols.
  • Gained proficiency in CRM software to track customer interactions and feedback efficiently.
  • Collaborated with colleagues to streamline processes for handling customer complaints and requests.

Education

Associate of Business Administration - Business Administration

Oconee Fall Line Technical College
Sandersville, GA
06-2028

Skills

  • Account management
  • Technical troubleshooting
  • Problem-solving
  • Cash handling
  • Internal communications
  • Strategy implementation
  • Conflict resolution techniques
  • Customer focused
  • Crisis management
  • Relationship building
  • Business writing
  • Digital communications

Languages

English
Native or Bilingual
Korean
Limited Working

Timeline

Customer Service Advocate

UnitedHealthcare
08.2025 - Current

Sales Associate

State Farm
06.2024 - 09.2025

Customer Service Manager

Optumhealth Bank
02.2023 - 07.2024

Associate of Business Administration - Business Administration

Oconee Fall Line Technical College

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India Clay