India Dunlap
Saint Louis,MO
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
16
16
years of professional experience
Work History
Quality Control Inspector
Thermofisher
Berkeley,Mo
01.2026 - Current
- Inspected raw materials and finished products for compliance with quality standards.
- Conducted routine audits to ensure adherence to safety protocols and procedures.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Documented inspection results and non-conformance reports accurately and timely.
- Communicated with production team members about quality issues.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Prior Authorization Coordinator
BioTAB Healthcare
Saint Louis, Mo
06.2020 - 12.2025
- Facilitated prior authorization requests for medical services, ensuring compliance with insurance protocols.
- Reviewed and verified documentation for accuracy and completeness to expedite approval processes.
- Collaborated with healthcare providers to gather necessary information for timely authorizations.
- Trained new staff on prior authorization procedures and system navigation to enhance team efficiency.
- Collected and processed patient liability statements prior to service.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Authorized surgical requests in accordance with applicable plan guidelines.
- Expedited the approval process for vital medications by maintaining a strong working relationship with insurance providers.
Prior Authorization Specialist
Magellan Health
Maryland Heights, MO
03.2010 - 04.2020
- Processed prior authorization requests efficiently to ensure timely approvals for patient services.
- Reviewed medical documentation for compliance with insurance policies and procedures.
- Collaborated with healthcare providers to resolve authorization issues and clarify requirements.
- Maintained accurate records of authorization requests using electronic health record systems.
- Analyzed trends in authorization denials to identify areas for process improvement.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
Education
High School Diploma -
Sumner High School
Saint Louis, MoSkills
- Highly proficient in Microsoft Outlook,Excel,and Teams
- Can operate up to Three monitors
- Ability to type up 85 wpm
- Capable of leading team meetings with accurate updates on projects
- Background of use of medical terminology and medical billing and coding
- Has knowledge of 10 or more major insurance companies
Timeline
Quality Control Inspector
Thermofisher
01.2026 - Current
Prior Authorization Coordinator
BioTAB Healthcare
06.2020 - 12.2025
Prior Authorization Specialist
Magellan Health
03.2010 - 04.2020
High School Diploma -
Sumner High School