India Durham
Greenville,SC
Summary
Personable, friendly and solution-oriented Agent with over six years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Motivated Agent focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
Versatile collections professional focused on learning new strategies and scripts quickly to maximize performance. Seeking to apply three years' experience in call center to Collections Specialist position.
Overview
8
8
years of professional experience
Work History
Internal Revenue Collections Representative
Resurgent Capital Services
Greenville , SC
06.2021 - Current
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
Support Agent
Life MD
Greenville , SC
02.2021 - 04.2021
- Consistently responded to customer service emails within standard response window.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Assisted in technical support process refinement to improve customer service and support.
Funder
Global Lending Services LLC
Greenville , SC
01.2019 - 05.2020
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
- Answered calls to assist with customer questions and concerns.
Collections Specialist
TD Auto Finance LLC.
Greenville , SC
02.2016 - 12.2018
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Processed payments over phone and set up recurring drafts.
- Completed skip traces on customers failing respond to collection efforts.
Education
GED -
Greenville County Schools
Taylors, SC05.2015
Skills
- Technical background
- Customer support needs assessment
- Call center experience
- Team-oriented
- Credit and collections
- Payment acceptance
Timeline
Internal Revenue Collections Representative
Resurgent Capital Services
06.2021 - Current
Support Agent
Life MD
02.2021 - 04.2021
Funder
Global Lending Services LLC
01.2019 - 05.2020
Collections Specialist
TD Auto Finance LLC.
02.2016 - 12.2018
GED -
Greenville County Schools
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