India Ervin
Rock Hill
Summary
Offering dependable and compassionate approach, well-suited for healthcare settings and eager to learn and grow. Brings understanding of patient care procedures and importance of maintaining sterile environments, along with skills in basic medical terminology and communication. Ready to use and develop phlebotomy techniques and patient interaction skills in Phlebotomist role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Petra Allied Health
03.2025 - 05.2025
- Provided exceptional customer service to diverse patient populations, addressing concerns and answering questions in a professional manner.
- Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
- Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
- Promoted patient education by explaining the purpose and process of phlebotomy services, addressing any concerns or misconceptions with clarity and patience.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
Customer Care Representative
Closets by Design
11.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
CNA
Home Instead
07.2022 - 09.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Phlebotomy - Phlebotomy
Petra Allied Health
Springdale, AR05-2025
Associate of Science - Psychology
Claflin University
Orangeburg, SC05-2024
High School Diploma -
South Point High School
Rock Hill, SC05-2020
Skills
- Order of draw
- Venipuncture technique
- HIPAA compliance
- OSHA complianace
- Patient communication
- Blood culture collection
- Specimen labeling
- Professionalism and ethics
- Capillary puncture
- Geriatric phlebotomy
- Pediatric phlebotomy
- COVID-19 swab
- Strep Throat Swan
- Proper tourniquet application
- Needlestick safety
- Blood collection equipment
- Phlebotomy documentation
- Patient identification
- Skin puncture technique
- Sample handling
- Venipuncture
- Patient care
- Sample and specimen collection
- Patient support
- Patient confidentiality
- Health and safety
Certification
- Certified Phlebotomist , Petra Allied Health - March 2025- May 2025
Timeline
Phlebotomy Student
Petra Allied Health
03.2025 - 05.2025
Customer Care Representative
Closets by Design
11.2024 - 02.2025
CNA
Home Instead
07.2022 - 09.2023
Phlebotomy - Phlebotomy
Petra Allied Health
Associate of Science - Psychology
Claflin University
High School Diploma -
South Point High School