India Gales
Pittsburgh,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Senior Data Entry Operator
BNY Mellon
Pittsburgh, PA
07.2024 - 06.2025
- Completed daily data entry functions with exceptional accuracy.
- Demonstrated adaptability by learning new software programs quickly and effectively using them for assigned tasks.
- Achieved high-level consistency through thorough verification of details against source materials.
- Executed data entry tasks while safeguarding client confidentiality.
- Utilized techniques for increasing data entry speed.
- Ensured prompt completion of financial transactions through streamlined processes.
Customer Service Representative
Internal Revenue Service, IRS
Pittsburgh, PA
10.2020 - 06.2024
- Verify and protect tax payers personal and financial information by validating each call before accessing the account.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Clarify any questions or letters the tax payer might have related to their tax issues.
- Evaluate and Investigated accounts issues, making determinations and adjustment on the account. Transmitting referrals to the appropriate department to review and determine the course of action that is needed.
- Accessing multiple online/database systems
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted taxpayers in scheduling, rescheduling, and canceling appointments at their local IRS Tax Assistant Centers.
Patient Service Representative
UPMC Presbyterian Hospital
01.2011 - 07.2021
- Documented and managed patient information in computer system. Processed physician orders and attach them to the patient medical records to ensure that the patient is receiving appropriate tests.
- Registered critically ill and trauma patients that presented to the emergency department.
- Provided high level of customer service as well as conflict resolution in order to maintain a peaceful and professional clinic setting.
- Support and contribute to UPMC departmental policies, procedures in the process of performing all job responsibilities.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Warehouse Associate
Amazon
Pittsburgh, PA
04.2020 - 10.2020
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Examined packages that were damaged during transport and place them in the appropriate area to be replaced.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Skills
- Microsoft Office/PowerPoint
- Clerical and Office Procedures
- Excellent Interpersonal, Written, And Communication Skills
- Document Management
- Client Relations
- Accuracy and attention to detail
- Confidentiality and security
Timeline
Senior Data Entry Operator
BNY Mellon
07.2024 - 06.2025
Customer Service Representative
Internal Revenue Service, IRS
10.2020 - 06.2024
Warehouse Associate
Amazon
04.2020 - 10.2020
Patient Service Representative
UPMC Presbyterian Hospital
01.2011 - 07.2021