India Hackett
Summit,MS
Summary
Dedicated professional with a strong foundation in customer service, safety compliance, and training. Proven ability to enhance quality standards and implement effective process improvements, ensuring exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Poultry Processor
Waynes Farm Chicken Plant
Summit, MS
05.2025 - 02.2026
- Operated machinery for efficient poultry processing and packaging.
- Ensured compliance with safety and sanitation standards throughout production lines.
- Trained new team members on equipment operation and safety protocols.
- Monitored product quality to maintain high industry standards during processing.
Virtual Customer Service Representative
Concentrix Urgent Care
02.2022 - 01.2026
- Managed customer inquiries through various communication channels, ensuring timely and effective resolution.
- Assisted in training new representatives, fostering a collaborative learning environment.
- Developed and maintained comprehensive knowledge of company services to provide accurate support.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
Security Officer
Allied Universal Security Services
Hazlehurst, MS
03.2023 - 07.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks or breaches.
- Responded promptly to incidents and emergencies, coordinating with local law enforcement.
- Implemented access control procedures, verifying credentials of visitors and staff.
Remote Customer Service
BD Becton, Dickinson, and Company
01.2022 - 06.2023
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service when addressing inquiries from students athletes regarding practice schedules or any concerns they might have had.
- Built strong relationships with key clients through consistent communication and excellent customer service.
- Trained new cashiers on company policies and procedures while emphasizing the importance of excellent customer service.
- Help Customer with medical product orders
- Work with billing and teams support
Education
High School Diploma -
Mccomb High School
McComb, MSSkills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
Accomplishments
- Documented and resolved Medical concernts which led to great results and satisfaction customer service
- Resolved product issue through consumer testing.
- Achieved 100 percent by completing many with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Poultry Processor
Waynes Farm Chicken Plant
05.2025 - 02.2026
Security Officer
Allied Universal Security Services
03.2023 - 07.2025
Virtual Customer Service Representative
Concentrix Urgent Care
02.2022 - 01.2026
Remote Customer Service
BD Becton, Dickinson, and Company
01.2022 - 06.2023
High School Diploma -
Mccomb High School