India Hall
Fort Wayne,IN
Summary
I have a proven track record in customer relationship management and complaint handling. Expertise in training, mentoring, and implementing process improvements to enhance service quality and team performance.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Team Lead
General Petroleum
02.2018 - 09.2026
- Led team in resolving complex customer inquiries, enhancing service quality and satisfaction.
- Trained and mentored new representatives, fostering a collaborative team environment.
- Developed and implemented process improvements to streamline customer support operations.
- Facilitated training sessions on product knowledge and effective communication techniques.
- Led accounts receivable team to enhance collection processes and reduce overdue invoices.
- Ensured timely payments from clients through effective communication and proactive follow-ups.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
- Communicated effectively with drivers and clients to resolve issues and enhance service quality.
- Answered phone calls and responded to customer emails.
Education
Cosmetology License - Cosmetology
Ravencroft Beauty College
Fort Wayne, IN11-2015
Skills
- Customer relationship management
- Product knowledge
- Team management
- Performance evaluations
- Skill development
- Information management
- Multitasking and organization
- Communication etiquette
Timeline
Customer Service Representative Team Lead
General Petroleum
02.2018 - 09.2026
Cosmetology License - Cosmetology
Ravencroft Beauty College