India Heath
Sandston,VA
Summary
Dedicated Customer Service Representative with a strong background in client relations and team collaboration. Skilled in fostering connections with diverse clients and enhancing customer satisfaction. Passionate about building relationships and driving business growth through effective partnerships.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Certified Nursing Assistant
Henrico Health & Rehab
Highland Springs, VA
05.2025 - Current
- Coordinated with nursing staff to ensure seamless patient care coverage during daily operations
- Communicate resident needs and updates to nurses to maintain continuity of care
- Prioritized tasks and managed workflow to maintain effective care during high-demand shifts
- Maintain accurate documentation of patient care and daily activities
- Delivered responsive customer service to residents and families, enhancing their overall experience
Specialized Scheduling Coordinator
Ensemble Health Partners
Richmond, VA
08.2022 - 05.2025
- Coordinated high-volume patient scheduling and appointment logistics across departments to optimize patient flow
- Communicated with patients and healthcare staff to ensure efficient scheduling and service delivery
- Resolved scheduling conflicts and adjusted appointments to meet operational needs
- Resolved scheduling conflicts and adjusted appointments to align with operational needs and enhance service delivery
- Managed medical records, insurance verification, and compliance processes
- Processed payments and handled sensitive financial and demographic information
- Assisted with insurance verification and prior authorizations, ensuring timely completion of required documentation before patient appointments
- Utilized reporting tools and systems to track workflow and performance metrics
Patient Access Representative
VCU Health Sports Medicine
Richmond, VA
12.2021 - 08.2022
- Verified insurance and collected patient information accurately
- Coordinated multi-line phone systems for efficient management of incoming and outgoing communications
- Handled multi-line phone systems, coordinating incoming and outgoing communications
- Assisted with front desk operations and streamlined administrative workflow to enhance patient experience
- Facilitated financial counseling and payment collection processes to support patient access and satisfaction
Medical Lab Representative
Genetworx
Glen Allen, VA
03.2021 - 12.2021
- Managed lab communications and addressed patient inquiries to enhance service delivery
- Maintained organized records to ensure compliance with safety protocols and support regulatory standards
- Coordinated inventory management by tracking supplies and stock levels and supply coordination
- Supported operational efficiency through accurate data entry and documentation
Education
Bachelors - Social Work And Human Services
Walden University
Minneapolis, MN 08.2026 - 09.2026
Certificate -
Moseley Flint School of Real Estate
Henrico, VAHigh School Diploma -
Highland Springs High School
Highland Springs, VASkills
- Medical compliance
- Healthcare regulations
- Staff & Patient Scheduling
- Administrative Coordination
- Fast-paced multitasking
- Time Management & Organization
- Attention to detail
- Problem solving
- Strong analytical skills
- Communication & Customer Service
- Microsoft
- Highly skilled in Microsoft
- Benefits strategy development
- Written and oral communication
Certification
CPR/BLS/ACLS Certified, Certified Nursing Assistant (CNA)
Timeline
Bachelors - Social Work And Human Services
Walden University
08.2026 - 09.2026
Certified Nursing Assistant
Henrico Health & Rehab
05.2025 - Current
Specialized Scheduling Coordinator
Ensemble Health Partners
08.2022 - 05.2025
Patient Access Representative
VCU Health Sports Medicine
12.2021 - 08.2022
Medical Lab Representative
Genetworx
03.2021 - 12.2021
Certificate -
Moseley Flint School of Real Estate
High School Diploma -
Highland Springs High School