Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Volunteer
India Hicks

India Hicks

Las Vegas,NV

Summary

Multi-tasking Team Leader known for executing successful, new California Housing and Community Department (HCD) initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

2
2
years of professional experience

Work History

Team Lead

LA Business Personnel
Remote, CA
08.2021 - 04.2022
  • Prepared detailed reports using Microsoft Excel, on updates to project specifications, progress, identified conflicts and team activities.
  • Oversee management of waiting list to ensure preferences and priorities are issued properly and applicants are referred in accordance with Housing and Urban Development (HUD).
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Planned, organized, directed, prioritized, assigned, supervised, and reviewed work of staff responsible for determining eligibility and maintaining applicant records within the Eligibility Department of CA COVID -19 Rent Relief Program; assigned and monitored workloads; was final decision maker on matters of significance for department/work group.
  • Trained new team members by relaying information on company procedures and safety requirements.

Customer Service Expert

24 Hour Fitness
North Hollywood, CA
09.2019 - 03.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special offer requests, and recommended merchandise.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Handled 100+ customers in fast-paced gym setting in coordination with solid team of 2 customer service associates

Teachers Assistant

Imani's Learning Center
Richmond, VA
01.2019 - 08.2019
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Documented student progress and communicated with parents to keep informed.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Assisted in classrooms with 30+ students.

Education

Bachelor of Science - Psychology

Virginia State University
Petersburg, VA
12.2018

Skills

  • Business Management
  • Production monitoring
  • Knowledge of Federal HUD laws
  • Exceptional Team Building skills
  • Policy & Procedure Expert
  • Employee Training
  • Employee Evaluation
  • Microsoft Word, Excel, Powerpoint, Outlook & Adobe Acrobat
  • Performance improvement
  • Complaint resolution
  • Customer Relations
  • Human resources
  • Good Telephone Etiquette
  • Decision Making
  • Planning and Coordination
  • Cultural Awareness
  • Critical Thinking
  • Dependable and Responsible
  • PPE Compliance
  • Teambuilding

Languages

French
Limited Working
Arabic
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Team Lead

LA Business Personnel
08.2021 - 04.2022

Customer Service Expert

24 Hour Fitness
09.2019 - 03.2020

Teachers Assistant

Imani's Learning Center
01.2019 - 08.2019

Bachelor of Science - Psychology

Virginia State University

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India Hicks