Kelly Quick
Isanti,MN
Summary
Driven Management Associate with a proven track record at McDonald's, adept in enhancing customer engagement and streamlining operations. Excelled in relationship building and business management, ensuring shift efficiency and inventory accuracy. Skilled in problem-solving and motivational leadership, significantly improving team performance and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Team Lead
Fleet Farm
06.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Management Associate
McDonald's
09.2001 - 06.2017
- Counting tills and balancing end of day sales.
- Ensure shifts ran smoothly and efficiently.
- Assist customers with complaints and ensure they received the proper refund/ replacement item.
- Received freight and ensure count accuracy.
- Ordered items for the store to make sure we didn't run out of items.
Education
Business Management -
Anoka Ramsay Community College
Cambridge, MN2004
High School -
Cambridge Isanti High School
Cambridge, MN06.2001
Skills
- Customer Engagement
- Relationship Building
- Task Delegation
- Motivational Leadership
- Business Management
- Problem-Solving
- Time Management
- Multitasking
Timeline
Team Lead
Fleet Farm
06.2021 - Current
Management Associate
McDonald's
09.2001 - 06.2017
Business Management -
Anoka Ramsay Community College
High School -
Cambridge Isanti High School
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