Eslam Mahmoud
Eagan,MN
Summary
Dynamic and results-driven professional with extensive experience at Delta Air Lines, excelling in customer service excellence and reservation management. Proven ability to resolve complex issues and enhance client satisfaction through effective communication and strategic problem-solving. Committed to maintaining high safety standards while delivering superior service in fast-paced environments.
Professional educator prepared for supporting learning environments and driving student success. Strong background in implementing educational programs, assisting with curriculum development, and facilitating interactive learning experiences. Known for exceptional team collaboration, adaptability, and reliability in meeting evolving educational needs. Skilled in classroom management, student assessment, and fostering positive, engaging atmosphere conducive to learning.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Team Lead
Delta Air Lines, Inc
04.2022 - 09.2025
- Led team in optimizing operational workflows, enhancing efficiency across service delivery processes.
- Mentored and trained staff on safety protocols and customer service standards for improved performance.
- Led customer service team to enhance satisfaction and resolve complex inquiries efficiently.
- Implemented streamlined processes to improve response times and reduce escalations.
- Trained and mentored new team members on best practices and company policies.
- Developed training materials that improved onboarding experience for new hires.
- Monitored performance metrics, identifying trends to enhance service delivery standards.
- Facilitated learning sessions to support diverse student needs and enhance educational outcomes.
- Developed instructional materials to improve engagement and comprehension among learners.
- Mentored junior assistants in effective teaching strategies and classroom management techniques.
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
Ramp Agent
Delta Air Lines, Inc
05.2014 - 04.2022
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Transferred luggage from aircraft to collection areas safely using Type equipment.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Connected electrical power unit and hoses to aircraft.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Operated equipment while observing standard safety procedures.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage loading and unloading processes for efficiency and safety.
Deicer
Integrated Deicing Services
11.2013 - 03.2014
- Used prescribed personal protective and safety equipment such as respiratory protection, gloves, eye wear and other devices.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Lot Associate
Inver Grove Hyundai
06.2011 - 07.2011
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Performed tasks and errands in store to support supervisor.
- Cleaned parking lot to provide clean and orderly environment.
Education
Sports Management -
University of Minnesota - Twin Cities
Minneapolis, MNAssociate Of Business Administration - Business
Normandale Community College
Minneapolis, MNHigh School Diploma -
Eastview Senior High School
Apple Valley, MN06.2013
Skills
- Professional phone communication
- Skilled in event management
- Customer service excellence
- Reservation management
- Professional telephone handling
- Customer Engagement
- High-quality customer service
- Travel logistics understanding
- Agent Coordination
- Organizational time strategies
- Strategic issue resolution
- Personalized Customer Service
- Reading Comprehension
- Effective Listening
- Critical Thinking
- Superior Customer Service
- International Travel
- Learning Strategies
- Cancellation Processing
- Passenger Security
- Creative Solutions
- Travel Trends
- Collaborative learning
- Adaptive learning
- Facilitation techniques
- Workplace safety
- Conflict resolution
- Safety procedures compliance
- Excellent teaching techniques
- Composition teaching
- Teaching materials selection
- Online teaching platforms
Languages
Arabic
Elementary
Timeline
Team Lead
Delta Air Lines, Inc
04.2022 - 09.2025
Ramp Agent
Delta Air Lines, Inc
05.2014 - 04.2022
Deicer
Integrated Deicing Services
11.2013 - 03.2014
Lot Associate
Inver Grove Hyundai
06.2011 - 07.2011
Sports Management -
University of Minnesota - Twin Cities
Associate Of Business Administration - Business
Normandale Community College
High School Diploma -
Eastview Senior High School