Tamika Wilder
Decatur,GA
Summary
Accomplished professional with over 15 years of experience in effectively managing daily activities and driving team performance. Experienced in the healthcare industry, dedicated to directing teams by delegating tasks and resolving issues. Skilled in leading, recruiting, providing on-the-job training, and mentoring team members. Consistently sets an example for work ethic, punctuality, and quality standards. Open to relocation anywhere and authorized to work in the US for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Office Assistant Team lead
Northside Hospital
10.2023 - Current
- Performs a variety of administrative, secretarial and clerical duties, which directly support patient care and practice personnel in the overall operation of the practice
- I have directly worked with the following EMR systems Cerner, Greenway/ Intergy, and E- Clinical works
- Greeted and welcomed guests, providing excellent customer service and ensuring a positive first impression
- Managed incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained calendars for multiple providers, optimizing time management in compliance with service goals
- Handled all incoming and outgoing mail, packages, and deliveries with accuracy and efficiency
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
- Managed office supplies inventory, restocking as needed to ensure smooth operations
- Provided administrative support such as typing documents, preparing reports, filing paperwork, and data entry tasks
- Responded promptly to inquiries from clients or visitors regarding company information or services offered
- Collaborated with other departments to coordinate interoffice communications effectively
- Maintained confidentiality of sensitive information while handling documents or interacting with clients/guests
- Serves as a resource for problem resolution
- Trains all new front office staff
- Verifies and performs accurate data entry of patient demographics, insurance, and medical information
- Performs all insurance verification, verify incoming insurance referrals, and schedule physician referrals
Mobile Team Supervisor
LifeSouth Community Blood Centers
01.2022 - 10.2023
- Ensure all collection operations complied with Lifesouth's Standard Operating Procedures, FDA, and OSHA
- Oversee and train staff
- Properly complete and account for all paperwork, test tubes, and blood associated with Donor collections
- Ensure quality control on all blood collection equipment is performed and records are maintained appropriately
Patient Service Representative
Mako Medical Laboratories ( Premier Primary Care)
07.2019 - 12.2021
- Perform30-40 venipunctures daily
- Collect patient information
- Verify insurance information
- Properly label specimens
- Process specimens after collection
Donor Services Team Leader III
LifeSouth Community Blood Centers
03.2014 - 07.2019
- Carry out supervisory responsibilities in accordance with the organization's policies
- Oversee donor collection functions
- Ensured all collection operations complied with Lifesouth's Standard Operating Procedures
- Oversee, direct and monitor all activities of staff
- Properly complete and account for all paperwork, test tubes, and blood associated with Donor collections
- Ensure quality control on all blood collection equipment is performed and records are maintained appropriately
- Maintain stock supply in donor room
- Display positive customer service skills to both internal and external customers
- Obtain CDL license to drive bloodmobile to different locations
Certified Patient Technician
Care Rite PLLC
07.2012 - 06.2013
- Provided necessary health education training for patients
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Clean and sterilize instruments and dispose of contaminated supplies
- Obtain vital signs (weight, height, blood pressure, temperature, pulse ox levels)
- Administered intramuscular and subcutaneous injections
- Obtain lab draws via venipuncture and finger sticks (approx70-80 per day)
- Perform EKG and Pulmonary Function Testing
- Insurance Verification
- Scheduling Appointments / Referrals
Certified Patient Technician
Rural Health Clinic ( Medical Office )
08.2007 - 07.2012
- Evaluate patient care needs, prioritized treatment and maintain patient flow
- Provided necessary health education training for patients
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Clean and sterilize instruments and dispose of contaminated supplies
- Obtain vital signs (weight, height, blood pressure, temperature, pulse ox levels)
- Administered intramuscular and subcutaneous injections
- Obtain lab draws via venipuncture and finger sticks (approx70-80 per day)
- Perform EKG and Pulmonary Function Testing
- Insurance Verification
- Scheduling Appointments / Referrals
Education
Certificate - Applied Health
Tennessee Technology Center at Ripley
Ripley, TN08.2007
Diploma -
Dyersburg High School
Dyersburg, TN05.2000
Skills
- Five Years of Injection Experience
- Triage Assessment Proficiency
- Experience with Cerner Systems
- Proficient in Laboratory Techniques
- Expertise in Patient Care
- Administrative Support Coordination
- Medical Vocabulary Knowledge
- Patient Vital Signs Assessment
- EClinicalWorks Proficiency
- Professional Phone Communication
- Healthcare Administrative Experience
- Healthcare Scheduling Expertise
- Administrative Support
- Proficient in Computer Applications
- Extensive Customer Service Experience
- Proficient in ICD-10 Classification
- Quality Control
- Insurance Eligibility Verification
- Client Support
- Clinical Phlebotomy Proficiency
- Experience with HIPAA Standards
- Experienced Phlebotomist
- Electronic Patient Record Management Management
- Front Office
- Medical Records
- Proficient in Venipuncture
Certification
- Certified Phlebotomy Technician
- Assessments
- Supervisory skills: Motivating & assessing employees — Proficient January2023 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Customer focus & orientation — Proficient January2023 Responding to customer situations with sensitivity Full results: Proficient
- General manager (hospitality) — Proficient January2023 Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
- Work style: Reliability — Proficient January2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Front Office Assistant Team lead
Northside Hospital
10.2023 - Current
Mobile Team Supervisor
LifeSouth Community Blood Centers
01.2022 - 10.2023
Patient Service Representative
Mako Medical Laboratories ( Premier Primary Care)
07.2019 - 12.2021
Donor Services Team Leader III
LifeSouth Community Blood Centers
03.2014 - 07.2019
Certified Patient Technician
Care Rite PLLC
07.2012 - 06.2013
Certified Patient Technician
Rural Health Clinic ( Medical Office )
08.2007 - 07.2012
Certificate - Applied Health
Tennessee Technology Center at Ripley
Diploma -
Dyersburg High School