Anna Meaux
Baton Rouge,LA
Summary
Results-oriented achiever with a track record of surpassing targets and achieving success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivering impactful solutions that enhance organizational performance. Proven ability to drive success, adept at identifying opportunities and implementing effective strategies to achieve desired outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SDS DSP Onboarding Team Manager (A)
Amazon
06.2022 - 01.2023
- Collaborated with Program Managers to create and implement positive feedback for associates through Chime Burst Messaging
- Owned designing and awarding Kudos phone tool awards to over 1,000 associates across SDS globally
- Utilized the Gemba and FCI process after identifying a high impact scam within the driver space
- Facilitated deep dives and connected with Program Managers to eliminate this contact driver with an estimated savings of 200k per month
- Provided insight and constructive feedback to develop 16 CSA's improving their individual DSR percentage by 15% from previous months
- This resulted in the agents meeting or exceeding network average month over month
- Identified a process gap within the DSP SIM work requests and escalations
- Worked with Program Managers and Resolver Group Owners to lower the amount of egregious follow up's and open tickets owned by agents in the DSP space by 85%
SDS HUB
Amazon
04.2022 - 06.2022
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
SDS GSF3
Amazon
01.2021 - 04.2022
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
SDS Escalations Spec (A)
Amazon
09.2020 - 01.2021
- Presented in team meeting's and facilitated 1:1's with peers to ensure understanding of how to succeed in their role
- Built a team folder in Quip containing all of the resources needed for the space, eliminating outdated information while providing an organized method for agents to review important information, resulting in decreased ACHT for CSA's
Consumer VCS Team Manager (A)
Amazon
05.2020 - 09.2020
- Mentored peers through weekly 1:1's to eliminate knowledge gaps on impacting KPI's and to improve the toward culture delivery to their teams
- Curated a weekly mass email that provided tips and tricks, explained new updates, and set POD standards to increase awareness for associates
- Identified outdated information within the work from home policies, escalated to leadership, and created a template with a clear outline of expectations that was utilized site wide
CNS Resolution Specialist (A)
Amazon
05.2020 - 05.2020
- Researched and analyzed individual parties' positions to understand dispute background.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
HBS Special Handling
Amazon
10.2019 - 04.2020
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
UK, NA, & .CA SDS Driver & Recipient Support Assoc
Amazon
10.2018 - 10.2019
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Assistant Manager
Advance America Cash Advance Centers
08.2015 - 07.2017
- Trained new associates
- Made new loan agreements
- Customer service
- Audits
- Running the store as the manager often
Home Health Care
ResCare
10.2011 - 09.2012
- Home health care
- Keeping logs, cooking, cleaning, caring for individuals
Office Assistant/Receptionist
Aggreko
07.2010 - 02.2011
- Filing, answering phones, maintaining records
Dispatcher
Iberia Parish Sheriffs Office
01.2007 - 03.2010
- Answering phones, making case files, dispatching officers, dispatching fire department, maintaining radio traffic, keeping logs, working state computer
Cashier
Penny-Wise
05.2005 - 01.2007
- Working register, handling customers, maintaining store
Education
Associate's degree - Business Administration
University of Phoenix
05-2010
Skills
- Customer Support Specialist
- Systematic Problem Solving
- Client Support
- Client Relationship Management
- Client Assistance
- Office Administration Expertise
- Team Management
- Management Support Experience
- Retail Store Management
- Team Leadership
- Professional Phone Communication
- Technical Assistance
- Advanced Microsoft Office Proficiency
- Clear Written Communication
- Team Leadership
- Cash Management
- CSR
- Email Management Software
- Retail Operations Management
- Technical Support
- Excel Data Management
- Quip
- Proficient Typing Skills
- Customer Call Management
- Document Management
- Microsoft Office Proficiency
- Clear Verbal Communication Skills
- Optimistic Mindset
- Rapid Learner
- Effective Communication Skills
- Effective Multitasking
- Effective Organizer
Certification
- Outstanding Performance Award, 05/01/09
- Driver's License
Accomplishments
• Board member & Treasurer for the VCS MHW Chapter Affinity Group
Timeline
SDS DSP Onboarding Team Manager (A)
Amazon
06.2022 - 01.2023
SDS HUB
Amazon
04.2022 - 06.2022
SDS GSF3
Amazon
01.2021 - 04.2022
SDS Escalations Spec (A)
Amazon
09.2020 - 01.2021
Consumer VCS Team Manager (A)
Amazon
05.2020 - 09.2020
CNS Resolution Specialist (A)
Amazon
05.2020 - 05.2020
HBS Special Handling
Amazon
10.2019 - 04.2020
UK, NA, & .CA SDS Driver & Recipient Support Assoc
Amazon
10.2018 - 10.2019
Assistant Manager
Advance America Cash Advance Centers
08.2015 - 07.2017
Home Health Care
ResCare
10.2011 - 09.2012
Office Assistant/Receptionist
Aggreko
07.2010 - 02.2011
Dispatcher
Iberia Parish Sheriffs Office
01.2007 - 03.2010
Cashier
Penny-Wise
05.2005 - 01.2007
Associate's degree - Business Administration
University of Phoenix
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