INDIA HILL
Tacoma,Wa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Provider Services Representative
BroadPath Healthcare
01.2021 - 05.2024
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Increased efficiency by accurately entering provider data into company systems and databases.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Tier 2 Technical Support Representative
Support.Com
06.2018 - 01.2021
- Improved response times with efficient ticket management and prioritization.
- Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.
- Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
- Maintained a high level of expertise in company products, staying up-to-date on new features and updates to better assist customers.
- Expedited issue resolution for clients through effective troubleshooting and problem-solving skills.
Document Processor
Randstad
11.2017 - 01.2021
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Reduced errors by implementing a comprehensive proofreading process before submitting final documents to clients.
Patient Service Representative
TriWest Healthcare Alliance
12.2014 - 11.2017
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
Office Assistant
Madison Ridgeland Medical Clininc
08.2002 - 01.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
High School Diploma -
Jefferson Academy High School
Nogales, AZ10.2012
Skills
- Productivity Standards
- Customer Account Management
- Client Relationships
- Customer Loyalty
- Verifying Credentials
- Problem Resolution
- Information Updates
HIPAA Compliance
Healthcare Industry Knowledge
Call center experience
Insurance Verification
Claims Processing
Profilelinks
- Https://bold.pro/my/india-hill/628, Bold Profile
- Https://bold.pro/my/india-hill/628, e
Timeline
Provider Services Representative
BroadPath Healthcare
01.2021 - 05.2024
Tier 2 Technical Support Representative
Support.Com
06.2018 - 01.2021
Document Processor
Randstad
11.2017 - 01.2021
Patient Service Representative
TriWest Healthcare Alliance
12.2014 - 11.2017
Office Assistant
Madison Ridgeland Medical Clininc
08.2002 - 01.2008
High School Diploma -
Jefferson Academy High School
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