India Horn
New Orleans,LA
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
Marriott International, Inc.
New Orleans
02.2024 - Current
- Checked temperatures of freezers, refrigerators and heating equipment.
- Arranged merchandise and built eye-catching displays to increase sales.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervisor of Operations
PJ's Coffee
New Orleans , Louisiana
02.2017 - 02.2024
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
High School Diploma -
Lake Area New Tech Early College High School
New Orleans, LA05-2016
General Studies
Southern University At New Orleans
New Orleans, LASkills
- Customer Service
- Food Safety
- Food and Beverage Service
- Point of Sale POS Software
- Team Collaboration
- Food Assembly Supervision
- Sanitizing understanding
- Greeting and Seating Guests
Timeline
Barista Shift Lead
Marriott International, Inc.
02.2024 - Current
Supervisor of Operations
PJ's Coffee
02.2017 - 02.2024
High School Diploma -
Lake Area New Tech Early College High School
General Studies
Southern University At New Orleans