Microsoft Office Suite
India Hunter
Front Desk Receptionist/Office Assitant
New Orleans,LA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Game Guide
The Escape Game
New Orleans, LA
10.2019 - 03.2020
- Memorized games and rules to facilitate positive entertainment experience.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Operated point of sale terminal to complete customer transactions.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Office Receptionist
First Line Schools
New Orleans, LA
06.2019 - 10.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered 40 incoming calls daily to resolve student and parent issues and schedule appointments with school management.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints by redirecting them to the principal.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Office Assistant
Swanson & Associates Insurance
New Orleans, LA
06.2018 - 06.2019
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Verified accuracy of business records by consistently updating customer information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Education
Associate of Science - General Studies
Delgado Community College
New Orleans, LA 08.2020 - Current
High School Diploma -
Warren Easton Senior High School
New Orleans, LA 08.2014 - 05.2017
Skills
Customer assistance
Detail-oriented
Critical thinking
Computer skills
MS Office
Analytical skills
Documentation and reporting
Professional demeanor
Customer/Client relations
Office administration
Scheduling
Database administration
Sorting and labeling
Telephone skills
Time management
Bookkeeping
Office management
Software
Timeline
Associate of Science - General Studies
Delgado Community College
08.2020 - Current
Game Guide
The Escape Game
10.2019 - 03.2020
Office Receptionist
First Line Schools
06.2019 - 10.2019
Office Assistant
Swanson & Associates Insurance
06.2018 - 06.2019
High School Diploma -
Warren Easton Senior High School
08.2014 - 05.2017