Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

India Jackson

Union City,GA

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5+ years of experience working in busy Warehouse or Customer Service Environments .

Overview

8
8
years of professional experience
1
1
Certification

Work History

Trainer/Warehouse Associate

DHL Supply Chain ASOS
09.2020 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Developed effective training plans based on department needs and objectives.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Monitored participant workflow and behaviors throughout training process.
  • Recruited and trained new members of guest service team.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Educated clients on proper use of products and systems.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified vendors.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Warehouse Associate

Surge Staffing
01.2020 - 08.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Warehouse Associate

Chase Staffing Services
04.2019 - 12.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in reducing product damage by properly handling and storing materials.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.

Warehouse Associate

Hire Dynamics
12.2018 - 03.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Sales Associate

Rainbow Clothing Store
12.2017 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Cashier/Customer Greeter

Bojangles
06.2016 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Mass Media Arts

Clark Atlanta University
Atlanta, GA

High School Diploma -

Martin Luther King Jr, Highschool
Lithonia, GA
05.2017

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Online Instruction
  • Learning Styles
  • Manufacturing
  • Training material updates
  • Classroom oversight
  • Attention to Detail
  • Training material development
  • Clear Communication
  • Critical Thinking
  • Coaching and Development
  • Compliance Training
  • Employee Relations
  • Classroom experience
  • Team Exercises
  • Work Coordination
  • Data Entry
  • Corporate Training Programs
  • Group Discussion Facilitation
  • Employee Interviewing

Accomplishments

Got promoted from a work associate to a Trainer within a year and a half at the job im at currently.

Got CSCS certified at the job im at now by taking a 8 hour class.

Graduated high school with 3.2 GPA in 2017

Attended some college right after highschool from 2017 to 2018 to major in Mass Media . (1year)

Certification

CSCS certified by taking a class at my current job for 8 hours. (2022) Now I am a Certified Supply Chain Specialist .

Timeline

Trainer/Warehouse Associate

DHL Supply Chain ASOS
09.2020 - Current

Warehouse Associate

Surge Staffing
01.2020 - 08.2020

Warehouse Associate

Chase Staffing Services
04.2019 - 12.2019

Warehouse Associate

Hire Dynamics
12.2018 - 03.2019

Sales Associate

Rainbow Clothing Store
12.2017 - 11.2018

Cashier/Customer Greeter

Bojangles
06.2016 - 12.2016

Mass Media Arts

Clark Atlanta University

High School Diploma -

Martin Luther King Jr, Highschool

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India Jackson