Quiwanna Forrest
Hagerstown,MD
Summary
Hardworking and safety-focused warehouse associate with over 8 years of experience in logistics, inventory control, and shipping operations. Skilled in forklift operation, order fulfillment, and maintaining efficient workflow in fast-paced environments. Adept at collaborating with cross-functional teams to meet productivity and safety goals. Known for reliability, accuracy, and a strong work ethic in both team-based and independent roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer / Warehouse Associate
FedEx
Orlando, FL
01.2021 - 01.2025
- Trained new warehouse employees on shipping procedures, safety regulations, and equipment use.
- Loaded, unloaded, and sorted packages to meet daily shipping quotas and delivery deadlines.
- Operated forklifts, pallet jacks, and hand trucks in compliance with safety protocols.
- Maintained organized inventory and accurate documentation of materials and shipments.
- Collaborated with supervisors to improve process efficiency and reduce operational errors.
- Developed and delivered training programs to enhance employee performance and operational efficiency.
- Conducted assessments to identify training needs and improve team skill sets.
- Collaborated with management to create onboarding materials for new hires, ensuring consistency in training methods.
Toll Collector
Florida Expressway Authority
Orlando, FL
01.2019 - 01.2021
- Handled cash and electronic transactions while ensuring accuracy and security compliance.
- Provided excellent customer service and resolved payment-related issues promptly.
- Monitored and reported lane safety and operational issues.
- Processed toll transactions efficiently using electronic payment systems.
- Ensured accurate cash handling and balanced daily revenue reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma - undefined
Pembrooke Hall High School
01.2012
Skills
- Warehouse & Distribution Operations
- Inventory Control & Cycle Counting
- Shipping & Receiving (UPS, FedEx, Collaboration)
- Microsoft Excel & Inventory Software
- Warehouse Management Systems (WMS)
- Microsoft Word, Excel, Outlook
- Barcode & RF Scanning Systems
- Inventory Tracking Tools
- FedEx Ship Manager / UPS WorldShip
- New hire training
- Planning and coordination
Certification
- Forklift Certification (if applicable or can be listed as “Eligible/Training Ready”)
- OSHA Safety Awareness
- FedEx Logistics & Shipping Systems
- Pallet Jack Operation & Material Handling
Timeline
Trainer / Warehouse Associate
FedEx
01.2021 - 01.2025
Toll Collector
Florida Expressway Authority
01.2019 - 01.2021
High School Diploma - undefined
Pembrooke Hall High School