Carmella Ruggs
Mobile,USA
Summary
Reliable Housekeeper with proven work tenure focused on delivering high-quality service. Strong communicator with effective time management and adaptability under pressure. Committed to contributing to team success while achieving organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Assistant Manager
Hilton Garden Inn
Daphne, AL
06.2006 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Oversaw inventory management and procurement for hotel supplies and amenities.
- Assisted in training and onboarding new team members for smooth operations.
- Implemented standard operating procedures to improve service efficiency across departments.
- Managed customer service inquiries and complaints in a timely manner.
- Managed guest inquiries and resolved issues to enhance customer satisfaction.
- Facilitated communication between departments to streamline operations and enhance teamwork.
- Coordinated daily staff schedules to ensure adequate coverage and service quality.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean with.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Provided requested linens and toiletries to guests to enhance their comfort.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
Medical Assistant Extern
Franklin Primary Care
Mobile, AL
12.2021 - 12.2021
- Obtained client medical history, medication information, symptoms and allergies with 100% proficiency.
- Executed clerical tasks, including word processing, data entry, answering phones, and filing, to ensure smooth office operations.
- Offered age-appropriate patient care before, during and after exams.
- Processed prescription requests for pharmacies via phone, fax, or web, facilitating timely medication access for patients.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Delivered age-appropriate patient care throughout exams, ensuring comfort and understanding of procedures.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Certification - Medical Assisting W/Limited Scope X-Ray
Remington College
Mobile, ALSkills
- Facility management
- Inventory management
- Staff scheduling
- Safety inspections
- Quality assurance
- Customer service
- Customer engagement
- Time management
- Process improvement
- Training coordination
- Decision-making
- Problem solving
- Team collaboration
- Team player
- Interpersonal skills
- Communication skills
- Attention to detail
- Organized
- Conflict resolution
- Dedicated
- Decision-making
Certification
BLS/CPR Certified
Timeline
Medical Assistant Extern
Franklin Primary Care
12.2021 - 12.2021
Assistant Manager
Hilton Garden Inn
06.2006 - Current
Certification - Medical Assisting W/Limited Scope X-Ray
Remington College