India Johnson
Austin
Summary
Dedicated Patient Care Coordinator bringing 8+ years of high quality customer service. Extensive experience prioritizing and multi-tasking in a fast-paced changing environment. Highly-developed communicator and collaborative team player with outstanding skills in complex problem-solving and conflict resolution.
Overview
10
10
years of professional experience
Work History
Lead Patient Care Coordinator
SoLa Smile Co.
Austin
09.2021 - Current
- Manage front office customer service to include: patient check-in, appointment management, billing and administration tasks, patient check out and follow-up
- Oversee communication with patients to ensure clarity of patient care plans/treatment plans, policies, procedures and services
- Assist the development and implementation of patient care plans
- Handle office phone calls, correspondence and packages
- Develop strategies for improving quality of service delivery to patients
- Complete insurance verifications and claim forms to determine patient eligibility
- Liaise effectively with patients, doctors and staff members to promote proper communication
- Process referrals and correspondence to specialists when needed while ensuring proper authorization was obtained beforehand
- Prepare charts for upcoming appointments by obtaining relevant information from previous visit records
- Monitor accounts to proactively identify aging balances and insurance payment problems in need of attention
- Handle correspondence with insurers related to claim denials or other issues that arose during processing
Service Lead/Manager
HEB Grocery Store
Austin
09.2019 - 09.2021
- Directly supervise and provide training to current and new employees on company policies, procedures, techniques and customer service standards.
- Manage customer traffic flow; addresses customer concerns; serves as point of escalation to resolve issues
- Establish positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Cashier
HEB Grocery Store
Austin
08.2016 - 09.2019
- Process all sales transactions promptly to prevent long customer wait times.
- Maintain high productivity by processing cash, credit, debit and voucher program payments for customers.
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wipe down counters and conveyor belt to remove debris and maintain cleanliness.
- Help customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Westlake High School
Austin, TX05.2018
Some College (No Degree) - Pre-Medicine
Austin Community College
Austin, TXSkills
- Skilled Multi-tasker
- Excellent Customer Service
- Strong Verbal and Written Communication Skills
- Attention to Detail
- Critical Thinking Skills
- Appointment Scheduling
- Patient Education
- Insurance Practices
- Patient Flow Management
- Office Administration
- Patient Care Coordination
- Highly functioning in a fast pace environment
- Healthcare knowledge
- Open to learn and grow
Affiliations
- Currently studying Traditional Chinese Medicine practices
- Beginner Mandarin Chinese Language Learner
- Integrative Medicine
- Running & Hiking
Timeline
Lead Patient Care Coordinator
SoLa Smile Co.
09.2021 - Current
Service Lead/Manager
HEB Grocery Store
09.2019 - 09.2021
Cashier
HEB Grocery Store
08.2016 - 09.2019
High School Diploma -
Westlake High School
Some College (No Degree) - Pre-Medicine
Austin Community College