India Oliver
Birmingham,USA
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
08.2024 - Current
- Provided feedback on assignments or projects given by the regular teacher.
- Adapted curriculum materials as needed according to individual student needs or abilities.
- Enforced rules and regulations to ensure a safe learning environment.
- Assisted with classroom management, such as monitoring student behavior and attendance.
Cashier/ Fulfillment
Target
12.2021 - 06.2024
- Utilized the POS System to process an average of 100 transactions per shift, with an emphasis on accuracy.
- Maintained a 99% on-time order fulfillment rate, while fulfilling customer orders.
- Provided excellent Customer Service to customers while answering the phone or in-person assistance.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping environment.
Caregiver
Right At Home Health Care
11.2020 - 11.2021
- Provided care and support to 4 clients on a rotating schedule assisting with activities and daily living.
- Collaborated with healthcare professionals and family members to develop personalized care plans for the client.
- Accompanied clients to medical appointments and grocery shopping, ensuring their safety during travel and providing support during healthcare visits.
Receptionist
State Farm
07.2019 - 08.2020
- Achieved customer satisfaction rating by warmly greeting and assisting guest at the front desk of State Farm office, enhancing the overall customer experience.
- Processed over 200 financial transactions monthly, including deposits, fees, and payments, resulting in an average accuracy rate of 98% and contributing to efficient office operations.
- Maintained an organized filing system, completing data entry tasks for client records.
- Managed incoming calls on a multiline phone system, handling an average of 50 calls per day with a 95% call resolution rate, effectively addressing inquiries and transferring callers to appropriate staff members for prompt assistance.
Education
Bachelor of Science - Health Sciences
Tennessee State University
Nashville, Tennessee05.2024
Skills
- Health assessment
- Medical terminology
- Customer Service
- Adaptability
- Cash Handling
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Patient care
Timeline
Substitute Teacher
Kelly Educational Services
08.2024 - Current
Cashier/ Fulfillment
Target
12.2021 - 06.2024
Caregiver
Right At Home Health Care
11.2020 - 11.2021
Receptionist
State Farm
07.2019 - 08.2020
Bachelor of Science - Health Sciences
Tennessee State University
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